Fiber Networks Are the Foundation to Securing Digital Data in Hospitality

By Eric Presworsky Chief Technology Officer, Zhone Technologies | July 26, 2015

IT professionals in the hospitality industry have one major concern in common: security breaches. Over the past few years, hackers have proven that no one is exempt from cybercrime. Security breaches affect millions of people and cost companies millions of dollars each year. It is vital in today's digital world to have reliable and secure networks that keep personal and institutional data secure and confidential.

The hospitality industry is a primary target for cyber attacks because digital data is collected beyond the rooms people stay in. Spas, business services, restaurants, bars and parking garages are also commonplaces for data collection. Because of the amount and different types of data collected, it is important that data is stored and transmitted in the most secure way possible.

Industry experts agree – networks built with a Passive Optical LAN (POL) are much more secure than those built with traditional copper switching networks. That is because fiber transmits light, not electrical signals like copper, which means hackers cannot listen to signal emissions.

Passive Optical LAN technology addresses the hotel industry's primary concerns; security, cost, space savings, low power utilization and equipment. With old and new infrastructures, the technology can be powered through wireless or over existing Ethernet ports. Imagine adding one more room on each floor because you can eliminate a wiring closet by using fiber-optic technology versus copper.

This new evolution of LANs has led hotels worldwide to adopt Passive Optical LAN as their infrastructure of choice for new builds and rehabilitation efforts. While security may have prompted some of these decisions, additional benefits such as cost and space savings abound. The typical Optical LAN implementation provides a lower total cost of ownership, saves space and future-proofs the network while simultaneously offering a level of security that meets the Department of Defense JITIC standards.

Copper Cabling

Choose a Social Network!

The social network you are looking for is not available.


Hotel Newswire Headlines Feed  

Roberta Nedry
Laurence Bernstein
Melissa Maher
Amy Bair
William A. Brewer III
Vanessa Horwell
Peter Anderson
Michael Wildes
Lori Raleigh
Mark Lomanno
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.