Coronavirus: Let's Talk Solutions... What Should Hotels Do?
By Katharine Le Quesne Senior Director, HoCoSo | February 09, 2020
You've probably heard the saying "life is 10% what happens to you and 90% how you react to it." It really resonates in this current stream of anxiety-inducing news, as the coronavirus has gone from a health risk in one city, to a global epidemic. There has been comment on all manner of previous "black swan" events and infection, recovery and mortality rates.
Yet there hasn't been much talk of solutions – which actually is what really matters to us, whether we are employers, employees, investors or individuals.
At HoCoSo, we have identified 2020 as The Year of Community, because we believe in the power of community to solve problems and deliver positive change. The hospitality and travel industry has a positive and influential role to play in facilitating this movement. So, this article is really something of a rallying call to professionals in our industry. Let's react. Let's put our collective heads together to find ways to mitigate and manage the damaging effects of coronavirus on our communities. Let's talk solutions.
Boards and senior leadership teams around the world have been convening emergency meetings. Topics for discussion have included contingency plans and practical measures to tackle the operational and financial disruption, created by travel bans, temporary closure of retail stores, offices and factories and other quarantine measures.
To start the ball rolling, here are some ideas that we came up with: