Technology Solutions That Reach Resort Guests Everywhere They Want to Be
By David Stange Founder & Chief Innovation Officer, Beachy | April 2022
A new generation of mobile solutions is extending guest service to the beach, pool, golf course and outdoor event space, giving guests good reason to stay on your property and enjoy all it has to offer. They may stop by the giftshop to replace the sunglasses they left at the airport, but from there… the outdoors is where they want to be.
Mobile solutions are the key to enhancing the guest experience today, and technology companies are answering the call by providing hoteliers with new, innovative options to support their operations and boost guest satisfaction levels. Guests are ready to return to travel, and they are hungry for fun activities – especially those that are outdoors.
From event venues to golf courses, to pools and beaches, guests want the ability to explore your entire hotel property and eat and drink wherever they are. They want to reserve a seat at the beach without having to put a towel on a chair early in the morning. They want a cabana on Saturday, jet skis on Sunday, and paddleboards Monday through Wednesday. To stay competitive, resorts need to deliver on all these desires with technology that enables fun!
Guests are ready to return to travel, and they are hungry for fun activities – especially those that are outdoors.
While mobile solutions have already made a huge difference to the hospitality industry with digital keys, mobile check in/out, mobile ordering and digital payment options, now technology providers are elevating mobile solutions even further. By providing solutions that enable personalized service everywhere guests want to be on property, hotels are attracting more guests (and the best talent, but I'll get to that), enhancing guest service, and creating new revenue streams.