What Does the Operational Landscape Look Like for Today's Hotel?
By Andy De Silva CEO, Hotel Emporium | February 2024
The modern hotel is an entirely new entity: guest needs have fully transformed and ever-evolving technology has taken center stage, rendering the hotel operational landscape consistently subject to change.
Now, with our environment so treacherous, operations must shed the archaic ways of doing things to embrace efficiency and thoughtfulness, acknowledging that hotel operations are part of a larger planetary ecosystem, and must be oriented towards sustainability.
Hotels Must Be Their Biggest Critic, and Regularly
Moving operations into a more sustainable realm requires that hotel operations take the time to step back and really assess the larger picture of the way their facility runs. How much power are we using, and is it necessary ? What is the state of the equipment that serves as the backbone of our operations? How is our water being used across the facility? Where are the gaps or opportunities for us to make substantial changes so we can take those crucial steps to get to where we want - and need - to be? Becoming aware of where your hotel stands at present is the first step to aligning with the new operational standard being set by the modern hotel.
Keep in mind that this kind of assessment is not a one-and-done effort. Review of all facets of operations needs to be conducted repeatedly (setting a schedule that the entire team can adhere to) so that opportunities to make changes are consistently identified, resulting in even more impacts to be made (and, in some cases, opportunities for cost savings). This can be achieved through the use of basic and established technology, specifically tech that offers predictive maintenance capabilities through monitoring systems that are offered for all types of equipment used in operations. Smart irrigation systems that utilize timed watering are a great example of tech making a difference, and this method of reducing water waste has become a standard in the hotel landscape.
Selecting In-Room Items Must All Point Back to the Goal