☰
✕


HOTEL BUSINESS REVIEW

FOCUS:

 

Luxury Trends in Hospitality: Redefining The Modern Guest Experience

By Chintan Dadhich Complex General Manager, Conrad New York Downtown & Tempo by Hilton Times Square | October 2025

Collaborations with fitness and mindfulness brands are helping properties embed wellness into every touchpoint

As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today’s high-end travelers are not just seeking opulent environments — they seek services that align with their values, lifestyles, and emotions. From wellness to hyper-personalization, luxury hospitality is embracing innovation to meet these modern demands.

Wellness: A Core Component of Luxury

Wellness is no longer a spa-centric add-on—it’s an integrated, holistic offering that informs every stage of the guest journey.

- Prioritizing Restful Stays: Hotels are creating sleep-focused environments through blackout drapes, high-tech mattresses, soundproofing, pillow menus, and wellness-focused turndown services. Sleep wellness packages that include aromatherapy, guided meditation apps, and take-home sleep kits are on the rise.

- Elevated Beverage Culture: The demand for sophisticated non-alcoholic options is growing. Luxury bars are investing in temperance cocktails and low-ABV beverage programs, using ingredients like house-made infusions, herbs, and botanical extracts to offer flavorful, mindful alternatives.

- Wellness Partnerships: Collaborations with fitness and mindfulness brands are helping properties embed wellness into every touchpoint — from in-room meditation content and connected fitness equipment to nutritional programming and on-demand wellness treatments, including IV therapy.

Hilton’s 2025 travel trends report puts Sleep Tourism at the center of traveler’s priorities. According to the report, 50% of global travelers avoid setting an alarm when checking into their stay, and 2 in 5 travelers choose hotels where they believe they can achieve a better night’s sleep. With more than half of the globe – and two-thirds of Americans – sleeping better in hotels versus their own homes, Conrad New York Downtown has a package offering that speaks to this growing trend. At Conrad New York Downtown, our Goodnight Conrad package enhances sleep through a curated selection of amenities, including a white noise machine to keep, plush eye mask, scented sleep mist, and Byredo nighttime routine travel kit—encouraging guests to continue their rest-focused journey even after checkout.

At Conrad New York Downtown, we have partnered with Brooklyn Grange to operate our rooftop garden as an urban farm, supplying herbs and produce for on-property dining while promoting local agriculture

Bespoke & Flexible Itineraries

Modern luxury travelers prioritize personalization and flexibility, expecting curated experiences tailored to their time and interests.

- Curated Local Immersion: Time-based itinerary programs are gaining popularity, offering guests meaningful ways to explore a destination whether they have one hour or an entire day. Local art walks, culinary tours, or guided history routes are a few examples.

- Multigenerational Appeal: As families increasingly travel together, properties are designing experiences that cater to all age groups—from family-friendly excursions and adventurous activities for youth to serene wellness activities for older generations.

- Accessibility Considerations: Thoughtful design is becoming essential as multigenerational travel increases. Accessible rooms and public spaces are no longer optional—they’re expected as part of a truly inclusive luxury experience.

At Conrad New York Downtown, our Conrad 1/3/5 program allows guests to choose one-, three-, or five-hour curated itineraries such as a self-guided walk through the history of Lower Manhattan or a luxe boat cruise around the island guided by the Architecture Institute of America.

Sustainability Without Sacrificing Comfort

Environmental responsibility has become synonymous with luxury, as guests seek purpose and stewardship in their travel experiences.

- Eco-Conscious Design: From LEED-certified buildings and reclaimed construction materials to energy-efficient climate control and water systems, sustainability is being designed into the architecture itself.

- Urban Agriculture: Rooftop gardens and vertical farms are not only reducing food miles, but also offering hyper-local ingredients for onsite restaurants.

- Purpose-Driven Travel: Guests are drawn to opportunities to make a positive impact—through community-based tourism, conservation projects, or partnerships that give back to local ecosystems and businesses.

At Conrad New York Downtown, we have partnered with Brooklyn Grange to operate our rooftop garden as an urban farm, supplying herbs and produce for on-property dining while promoting local agriculture and reducing food miles. We also use this guest amenity to give back to our local communities, creating an urban agriculture enrichment program for Stuyvesant High School students in our neighborhood. Additionally, all 463 suites feature an individual water filtration system, affording guests residential-style convenience while eliminating their use of single use plastic water bottles.

The dinner party is rising to become one of the newest trends in the hospitality experience. Guests expand their palates and social circles when they sit down at a communal table with an open mind for good food and diverse conversation.

We are leaning into this trend by serving up a one-of-a-kind farm-to-table dinner party through our partnership with Brooklyn Grange. During the bookable dinner party experience, guests can enjoy a four-course tasting menu, highlighting organic produce harvested from our urban rooftop garden. The evening’s centerpiece is a beautifully designed tablescape showcasing the afternoon’s harvest and the meal to follow. As the party draws to an end, guests are provided a picnic basket and encouraged to "shop" the tablescape, taking home fresh produce, a beautiful memory of the sustainable experience they just shared with their fellow diners. The dinner party is a bookable experience that runs June through late September.

At Conrad New York Downtown, we have previously partnered with a digital art museum in our neighborhood to transform our presidential suite into two different extravagant art-themed accommodations.

Sensory Branding & Immersive Atmospheres

Luxury hotels are leveraging multi-sensory design to deepen emotional connection and create memorable environments.

- Fragrance as Identity: Signature scents are becoming standard, extending from lobbies and spas into turndown service, bath rituals, and even retail offerings such as branded candles and diffusers.

- Beyond the Lobby: Thoughtfully integrated landscaping and aromatics—like fragrant trees, fresh herbs, or floral design—are transforming rooftops, terraces, and gardens into sensory sanctuaries.

- Personalized Sensory Control: Guests are increasingly able to customize their environment through smart-room technology, adjusting ambient lighting, soundscapes, and temperature to match their mood or daily rhythm.

At Conrad New York Downtown, the hotel features a custom fragrance integrated across turndown service and common spaces, which guests can also take home by purchasing a hand-poured scented soy wax candle.

Culinary Authenticity & Provenance

In luxury hospitality, the culinary experience now centers on storytelling, locality, and ingredient integrity.

- Hyper-Local Sourcing: Restaurants are highlighting seasonality and origin stories—sourcing produce from local farms, seafood from nearby waters, and ingredients from regional artisans to create menus with depth and meaning.

- Chef Collaborations & Pop-Ups: Rotating chef residencies and temporary culinary installations are turning hotel dining into exclusive, ever-evolving destinations, drawing both guests and locals.

At Conrad New York Downtown, our efforts to source locally and reflect the unique history and influences of our destination manifest year-round in our seasonal menus. For example, we source our handmade pasta from Raffetto’s, a family-run store in SoHo that’s operated since 1906. And you could accompany your pasta with a glass of crisp wine from Onabay Vineyards on the North Fork of Long Island.

Luxury Retail Integration

Retail and hospitality are merging to create lifestyle-driven spaces where fashion, design, and service converge. Hotels are becoming curated environments where guests can not only stay but also shop exclusive collections and experience luxury brands in immersive, tactile ways.

- Branded Residences & Boutique Pop-Ups: High-end hotels are collaborating with fashion houses and design brands to transform suites into experiential showcases—featuring limited-edition pieces, curated showrooms, and private retail activations that blur the line between living space and luxury boutique.

- On-Demand Shopping: From personal stylists to in-room fittings and concierge-assisted purchases, luxury guests are enjoying elevated retail moments within the privacy and comfort of their hotel stay.

Spontaneity & Micro-Getaways

High-net-worth travelers are embracing last-minute escapes that deliver quick but immersive luxury experiences. These short, high-impact trips are designed to satisfy the desire for indulgence without the need for extensive planning.

- Last-Minute Luxury: Flexible booking windows and curated, ready-to-go experiences—like wellness escapes or culinary samplings—are appealing to impulsive bookers who expect seamless delivery at any moment.

- Urban Retreats: City hotels are rebranding as sanctuaries for locals and business travelers, offering compact luxury experiences like spa afternoons, rooftop tastings, or art immersions that fit into a weekend or even a single day.

At Conrad New York Downtown, our curated list of Conrad 1/3/5 itineraries allow guests who booked their trip without extensive planning to enjoy the best of our Concierge’s recommendation with the time that they have in our destination.

Hyper-Personalization Through AI & Data

Artificial intelligence and guest preference data are driving a new level of anticipatory, individualized service.

- Tailored Guest Journeys: From pre-arrival questionnaires to real-time room adjustments, AI is helping hotels deliver hyper-personalized experiences—customizing everything from scent profiles and minibar selections to lighting and entertainment preferences.

- Predictive Hospitality: Beyond reactive service, predictive analytics allow properties to anticipate guest needs based on behavior, past stays, and lifestyle indicators—delivering thoughtful touches before guests even ask.

Immersive Cultural Storytelling

Today’s luxury travelers crave authenticity and a deeper connection to the places they visit. Hotels are responding by embedding local culture into every aspect of the guest experience.

- Beyond the Tour: Collaborations with local artists, chefs, and historians allow guests to engage with the destination’s heritage through intimate, story-driven experiences that go far beyond traditional sightseeing.

- On-Property Cultural Programming: Hotels are transforming lobbies and lounges into cultural hubs—hosting rotating art exhibits, live performances, and pop-up markets that celebrate local talent and invite guests to participate in the cultural narrative.

At Conrad New York Downtown, we have previously partnered with a digital art museum in our neighborhood to transform our presidential suite into two different extravagant art-themed accommodations featuring the art of Marc Chagall and Gustav Klimt. Essentially an artist monograph brought to life, this offering embodied the idea of immersing our guests in culture and storytelling in an intimate setting.

Designing the Future of Luxury

The next chapter in luxury hospitality will be defined by emotional resonance, personalization, and purpose. From intuitive technology to sensory engagement and socially responsible design, today’s most forward-thinking hotels are building experiences that reflect the values of the modern traveler — without compromising on elegance, comfort, or genuine hospitality. In this new era, luxury is not just what guests see — it’s what they feel, remember, and carry with them long after their departure.

Mr. Dadhich

Chintan Dadhich is currently the General Manager for Conrad New York Downtown. In his current role, he leads all aspects of hotel operations of the 463-room luxury property, placing an emphasis on guest service and satisfaction. Prior to this, Mr. Dadhich was general manager at Waldorf Astoria Las Vegas. He successfully transitioned and repositioned the property through its post-COVID recovery and ongoing renovation. Before Waldorf Astoria Las Vegas, Mr. Dadhich served as general manager of Conrad Fort Lauderdale Beach and Conrad Miami. His hospitality career spans more than 20 years with varied experience in all aspects of hotel management from food and beverage to room operations in destination resorts and full-service hotels across the Hilton portfolio. He completed his hotel management certificate in India and worked at numerous luxury properties. He moved to the United States in 2001 to pursue his master's degree in Global Hospitality and a bachelor's of science in Hospitality from Johnson & Wales University in Providence, Rhode Island. Extended Biography & Contact Information

HotelExecutive retains the copyright to all articles published on HotelExecutive.com. Articles cannot be republished without prior written consent by HotelExecutive.

Other articles from this author

Chintan Dadhich
Chintan Dadhich
Chintan Dadhich
Chintan Dadhich
Chintan Dadhich
Chintan Dadhich
Chintan Dadhich
Chintan Dadhich
Choose a Social Network!

The social network you are looking for is not available.

Close

Terms & Conditions

The following are terms of a legal agreement ("Agreement") between you and HotelExecutive. By accessing, browsing and/or otherwise using this web site, HotelExecutive, you acknowledge that you have read, understood and agreed to be bound by these terms and conditions, and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to all of these terms and conditions, you may not access, browse and/or use HotelExecutive. The material provided on HotelExecutive is protected by law, including, but not limited to, United States copyright law and international treaties.

These terms of access apply to your access to and use of HotelExecutive and do not alter in any way the terms and conditions of any other agreement you may have with HotelExecutive for products, software, services or otherwise, unless otherwise directed by HotelExecutive. If you breach any of these terms and conditions, your authorization to use HotelExecutive automatically terminates and you must immediately destroy any downloaded or printed materials and discontinue use of any hyperlinks to HotelExecutive.

1. USE RESTRICTIONS

Copyright. All Site materials, including, without limitation, text, pictures, graphics and other files and the selection and arrangement thereof are copyrighted materials of HotelExecutive © 1996-2016, ALL RIGHTS RESERVED, or by the original creator of the material. Permission is granted to display and use the materials on HotelExecutive for private individual, educational and noncommercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. You may not, however, distribute, copy, reproduce, display, republish, download, or transmit any material on HotelExecutive for commercial use without prior written approval from HotelExecutive. You may not "mirror" any material contained on HotelExecutive on any other server without prior written permission from HotelExecutive. Any unauthorized use of any material contained on HotelExecutive may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.

Trademarks

The trademarks, service marks, trade names and logos (the "Trademarks") used and displayed on HotelExecutive are registered and unregistered Trademarks of HotelExecutive. In addition, all page headers, custom graphics, icons and scripts are service marks, trademarks and/or trade dress of HotelExecutive, and may not be copied, imitated or used, in whole or in part, without the prior written permission of HotelExecutive. You acknowledge that the Trademarks used and displayed on HotelExecutive are and shall remain the sole property of HotelExecutive or the Trademark owner. Nothing in this Agreement shall confer any right of ownership of any of the Trademarks in you. Further, nothing in HotelExecutive shall be construed as granting, by implication, estoppel or otherwise any license or right to use any Trademark used or displayed on HotelExecutive, without the express written permission of HotelExecutive or the Trademark owner. The misuse of the trademarks displayed on HotelExecutive, or any other Content on HotelExecutive, is strictly prohibited.

Hyperlinks

You are granted a limited, nonexclusive right to create a hypertext link to HotelExecutive provided that such link is to the entry page of HotelExecutive and does not portray HotelExecutive or any of its products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time for any reason whatsoever. You may not use framing techniques to enclose any Company trademark, logo or trade name or other proprietary information including the images found at HotelExecutive, the Content of any text or the layout/design of any page or any form contained on a page without HotelExecutive's express written consent. Links to third party sites on HotelExecutive are provided solely as convenience to you. If you use these links, you will leave HotelExecutive. HotelExecutive has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their Content or their policies, including, without limitation, privacy policies or lack thereof. HotelExecutive does not endorse or make any representations about third party sites or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to HotelExecutive, you do so entirely at your own risk. You acknowledge and agree that HotelExecutive shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the use of or reliance on any such third party sites.

Downloadable Materials

Any software, including codes or other materials that are made available to download from HotelExecutive, is the copyrighted work of HotelExecutive and/or its suppliers and affiliates. If you download software from HotelExecutive, use of the software is subject to the license terms in the software license agreement that accompanies or is provided with the software. You may not download or install the software until you have read and accepted the terms of the applicable software license agreement. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited unless otherwise provided for in the applicable software license agreement in the case of software, or the express written consent of HotelExecutive in the case of codes or other downloadable materials.

Limited Access

Except as otherwise expressly permitted by HotelExecutive, any access or attempt to access other areas of HotelExecutive computer system or other information contained on the system for any purposes is strictly prohibited. You agree that you will not use any robot, spider, other automatic device, or manual process to "screen scrape," monitor, "mine," or copy the Web pages on HotelExecutive or the Content contained therein without HotelExecutive's prior, express, and written permission. You will not spam or send unsolicited e-mail to any other user of HotelExecutive for any reason. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of HotelExecutive. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on HotelExecutive's infrastructure.

Additional Use Restrictions

You shall not post, transmit, e-mail, re-transmit or store material on or through any of the services provided by HotelExecutive (the "Services") which, in the sole judgment of HotelExecutive: (i) is in violation of any local, state, federal or non-United States law or regulation, (ii) is threatening, obscene, indecent, defamatory or that otherwise could adversely affect any individual, group or entity (collectively, "Persons") or (iii) violates the rights of any person, including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations including, but not limited to, the installation or distribution of "pirated" or other unauthorized photos or software products that are not appropriately licensed for use by you. You shall be responsible for determining what laws or regulations are applicable to its use of the Services. In addition, you may only use the Services in a manner that, in HotelExecutive's sole judgment, is consistent with the purposes of such Services. If you are unsure of whether any contemplated use or action is permitted, please contact HotelExecutive at editor@HotelExecutive By way of example, and not limitation, the following uses described below of the Services are expressly prohibited:

A. upload, post, e-mail or otherwise transmit any information, data, text, software, music, sound, photographs, graphics, video, messages or other materials (collectively, "Content") that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, sexually intolerant or racially, ethnically or otherwise objectionable;

B. impersonate any person or entity, including, but not limited to, a Company official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;

C. forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services or develop restricted or password-only access pages, or hidden pages or images (those not linked to from another accessible page);

D. upload, post, e-mail or otherwise transmit any Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements;

E. upload, post, e-mail or otherwise transmit any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

F. upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes" or any other form of solicitation;

G. upload, post, e-mail or otherwise transmit any material that contains software viruses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

H. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;

I. intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the U.S. Securities and Exchange Commission, any rules of any national or other securities exchange, including, without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, and any regulations having the force of law;

J. 'stalk' or otherwise harass another user of HotelExecutive or Company employee or official;

K. promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals. This may include, but is not limited to, providing instructions on how to assemble bombs, grenades and other weapons, and creating "Crush" sites; and

L. effecting security breaches or disruptions of Internet communication. Security breaches include, but are not limited to, accessing data of which you are not an intended recipient or logging into a server or account that you are not expressly authorized to access.

M. advertising to, or soliciting any user of HotelExecutive to buy or sell any products or services through the unauthorized or impermissible use of the Services. You may not transmit any junk email or chain letters to other users. If you breach this Agreement and send unsolicited bulk email, instant messages or other unauthorized commercial communications of any kind through the Services, you acknowledge that you will have caused substantial harm to HotelExecutive, but that the amount of such harm would be extremely difficult to ascertain. As a reasonable estimation of such harm, you agree to pay HotelExecutive $500 for each such unsolicited email or other unauthorized commercial communication you send to each user through the Services.

2. DISCLAIMER WARRANTY

HotelExecutive, including all software, functions, materials, and information is provided "as is" without warranties of any kind, either express or implied. HotelExecutive disclaims all warranties, express or implied, including, but not limited to, warranties of non-infringement and implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, merchantability of computer programs, data accuracy, system integration, and informational Content. HotelExecutive does not warrant or make any representations regarding the operation of HotelExecutive, the use, validity, accuracy or reliability of, or the results of the use of the materials on HotelExecutive or any other sites linked to HotelExecutive. The materials of HotelExecutive may be out of date, and HotelExecutive makes no commitment to update the materials at HotelExecutive. HotelExecutive does not and cannot guarantee or warrant that the files available for downloading from HotelExecutive, if any, will be free from infection, viruses, worms, Trojan horses, or other code that manifest contaminating or destructive properties. HotelExecutive does not warrant that HotelExecutive, software, materials, products, or services will be uninterrupted or error-free or that any defects in HotelExecutive, software, materials, products, or services will be corrected.

3. LIMITATION OF LIABILITY

In no event will HotelExecutive, its suppliers or other third parties mentioned at or in HotelExecutive be liable for any damages, including, without limitation direct, indirect, special, incidental, or consequential damages, damages resulting from lost profits, lost data or business interruption arising out of relating to the use, inability to use, or resulting from the use of HotelExecutive, any web sites linked to HotelExecutive, the materials, software or other information contained in any or all such sites, whether based on warranty, contracts, statutes, regulations, tort (including but not limited to, negligence) or any other legal theory and whether or not advised of the possibility of such damages. If your use of the materials or information from HotelExecutive results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

4. REVISIONS TO THIS AGREEMENT

HotelExecutive may revise this Agreement at any time without notice by updating this posting. By using HotelExecutive you agree to be bound by any such revisions and should therefore periodically visit HotelExecutive and page to determine the then current Terms of Access and Use conditions of use to which you are bound.

5. TRANSMISSIONS

Any idea you transmit to or post on HotelExecutive by any means will be treated as non-confidential and non-proprietary and may be disseminated or used by HotelExecutive or its affiliates for any purpose whatsoever, including, but not limited to, developing and marketing products. You are prohibited from posting or transmitting to or from HotelExecutive any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, profane material or any other material, including but not limited to any material that could give rise to any civil or criminal liability under both domestic and international law.

6. YOUR WARRANTIES

You warrant to HotelExecutive that:

You are the sole owner of all rights in the materials posted or uploaded by you (including all related copyrights) or that you have the absolute right to license their use as provided in this section. While you will retain ownership of the copyright in the materials posted or uploaded by you, you agree that all materials posted or uploaded by you shall become part of a database, and that HotelExecutive will own the compilation copyright in that database. In addition, you hereby grant HotelExecutive a perpetual, worldwide, irrevocable license to use, reproduce, modify, publish, publicly perform, publically display and distribute such materials, and portions of such materials and any derivative works created from such materials, in print, electronic and other media, by any means now known or developed in the future. We may sublicense all of our rights and licenses or assign them to third parties. Neither HotelExecutive nor any third party using the materials in accordance with this section will be obligated to pay you any royalties or other compensation for use of the materials.

You will comply with these Terms of Access and Use including, without limitation, the USE RESTRICTIONS set out in Section 3 above;

You agree to indemnify and hold HotelExecutive harmless from any claim or damages (including any legal fees in relation to same) made by a third party in respect of any matter in relation to or arising from your use and/or membership arising from any breach or suspected breach of these Terms of Access and Use by you or your violation of any law or the rights of any third party.

7. ACTIONS WE MAY TAKE AT OUR SOLE DISCRETION

HotelExecutive may take any or all of the following actions at our sole discretion:

Remove any member profile (including photographs) or other material that, in our sole discretion may be inappropriate or we suspect to be illegal, subject us to liability or which may violate these Terms of Access and Use or where required to do so by law;

Issue members with verbal or written warnings and may take such further action as we deem appropriate if such warnings are not heeded;

Suspend or terminate a member's access to the members's area of HotelExecutive or a member's account without notice at any time;

Inform the appropriate authorities and provide them with information regarding any suspected illegal activity; or bring legal action against a member or other user of HotelExecutive in relation to any breach of these Terms of Access and Use or any illegal or suspected illegal activity.

8. GOOD SAMARITAN CONTENT AND COMPLAINT PROCEDURES POLICY

A. Policy

We have provided opportunities for you to contribute Content to our Site. It is our policy, however, not to allow any Content which may constitute intellectual property infringement; violations of federal, state, or local law; obscene or defamatory material, or may otherwise be unacceptable or inappropriate. Upon learning of such Content, we will attempt, and you hereby give HotelExecutive the right, to delete, edit, remove, disable, change, or restrict access to or the availability of the Content, which in our sole discretion, is otherwise unacceptable or objectionable. We may or may not notify you about what action we take with respect to the disputed Content. The provisions of this section are intended to implement this policy but are not in any way intended to impose a contractual obligation upon us to undertake, or refrain from undertaking, any particular course of conduct.

B. Complaint Procedures

If you believe that another user or other third party has posted Content which violates this policy or specifically the USE RESTRICTIONS in Section 3 above, you may notify HotelExecutive via e-mail at editor@HotelExecutive . In order to allow HotelExecutive to respond effectively, please provide HotelExecutive with as much information as possible in your correspondence, including: (1) the nature of the right infringed or violated (including any applicable registration numbers of the federally-registered intellectual property allegedly infringed), if applicable, or the unacceptable or inappropriate Content; (2) all facts which lead you to believe that a right has been violated or infringed, if applicable; (3) the precise location where the offending Content is located; (4) any grounds to believe that the party or user which posted the Content was not authorized to do so or did not have a valid defense (including the defense of fair use), if applicable; (5) if known, the identity of the party or user who posted the infringing, offending, or inappropriate Content; and (6) in the case of alleged copyright infringement claims, information sufficient to identify the work and your claims to ownership.

C. Indemnification/Waiver of Certain Rights

By contacting HotelExecutive and complaining of an alleged violation, you agree that the substance of your complaint shall constitute a representation made under the pains and penalties of perjury pursuant to the laws of the State of California. In addition, you agree, at your own expense, to defend and indemnify HotelExecutive and hold HotelExecutive harmless against all claims which may be asserted against HotelExecutive, and all losses incurred, as a result of your complaint and/or our response to it.

D. Waiver of Claims and Remedies

We expect all users of our Site to take responsibility for their own actions and cannot and do not assume liability for any acts of third parties which take place at our Site. By utilizing the Good Samaritan procedures set forth herein, you waive any and all claims or remedies which you might otherwise be able to assert against hotelexecutive under any theory of law (including, but not limited to, intellectual property laws) that arise out of or relate in any way to the content at hotelexecutive or our response, or failure to respond, to a complaint.

E. Investigation/Liability Limitation

You agree that we have the right, but not the obligation, to investigate any complaint received. By reserving this right, we do not undertake any responsibility in fact to investigate complaints or to remove, edit, disable or restrict access to or the availability of Content. We will not act on complaints that we believe, in our sole discretion, to be deficient, incomplete, or otherwise questionable. If you believe that Content remains on HotelExecutive which violates your rights, Your sole and exclusive remedy shall be against the user or other party responsible for said content, not against HotelExecutive. your sole and exclusive remedy against HotelExecutive shall be to terminate your use of HotelExecutive and service.

Digital Millennium Copyright Act Compliance. As set forth in Subsection (b), you must contact our agent if you believe that a work protected by a U.S. Copyright which you own has been posted on our Site without authorization or that our Site, in some material way, contributes to its infringement. It is our policy in appropriate circumstances, if possible, to terminate the access rights of repeat infringers and other users who use HotelExecutive in an inappropriate or objectionable manner.

9. COOPERATION WITH LAW ENFORCEMENT

HotelExecutive reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing HotelExecutive to disclose the identity or other information regarding any user or member alleged by any governmental entity to be using HotelExecutive or any Content or materials available in, at, through or in association with HotelExecutive in violation of any law or regulation, or in violation of this Agreement, including, without limitation, the posting of e-mail messages, or publishing or otherwise making available any such materials. By accepting this agreement you waive and hold harmless HotelExecutive from any claims resulting from any action by HotelExecutive during, or as a result of, its investigations, and from any actions taken as a consequence of investigations by either HotelExecutive or law enforcement authorities

10. APPLICABLE LAWS, VENUE, JURISDICTION & MANDATORY ARBITRATION

If any provision(s) of this Agreement is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. HotelExecutive's failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by HotelExecutive in writing. The section titles in this Agreement are solely used for the convenience of the parties and have no legal or contractual significance. This Agreement may be assigned in whole or in part by HotelExecutive. This Agreement may not be assigned in any manner by you without the express, prior written permission of HotelExecutive.

Any and all disputes or controversies of any kind, including but not limited to any performance, duty, obligation or liability arising under or related to this Agreement which are not first resolved informally, shall be determined by binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association. The final award in any such arbitration proceeding shall be subject to entry as a judgment by any court or competent jurisdiction, provided that such judgment does not conflict with the terms and provisions hereof. The jurisdiction of the arbiter (or arbiters) with respect to legal matters shall be limited only by the statutory and common law of the State of California and the United States.

Notwithstanding the foregoing, any and all disputes, which the parties cannot informally resolve, regarding the scope of issues or matter with the jurisdiction of the arbitrator, shall be resolved by a separate dispute resolution process whereby HotelExecutive, in its sole discretion shall elect the dispute to be resolved by either (1) a court of competent jurisdiction in the State of California or (2) a panel of three new arbitrators.

This Agreement shall be governed by and construed in accordance with the laws of the State of California notwithstanding any conflict of laws provisions. You and HotelExecutive agree that the venue for all legal disputes, controversies, actions of any kind arising under or related to this Agreement shall be San Francisco, California. You and HotelExecutive further agree that in case of any litigation regarding this Agreement, you irrevocably and unconditionally (i) consent to submit to the exclusive jurisdiction of the state and federal courts in the County of San Francisco, California for any litigation or dispute arising out of or relating to this Agreement, (ii) agree not to commence any litigation arising out of or relating to this Agreement except in the California Courts, (iii) agree not to plead or claim that such litigation brought therein has been brought in an inconvenient forum, and (iv) agree the California Courts represent the exclusive jurisdiction for all litigation relating to this Agreement.

11. MEMBERSHIP FEES

Hotel Business Review Subscriptions

If you choose to purchase a subscription, member subscription payments can be made in U.S. Dollars, as well as a variety of international currencies. Membership terms are Annual Recurring, and Monthly Recurring. The Annual Recurring subscription is an annual commitment and subscribers will be charged each consecutive billing cycle. Annual Recurring subscriptions can be cancelled after the first billing cycle and within 30-days of the billing date for a full refund. Monthly Recurring subscriptions are ongoing and subscribers will be charged each consecutive monthly billing cycle. Monthly Recurring subscriptions can be cancelled after the first month and within 7 days of the monthly billing cycle for a full refund.

12. PAYMENT AUTHORIZATION

Payment for the services provided to you in, at, through or in association with HotelExecutive may be made by automatic credit card, debit card, direct debit, bankwire or Paypal and other approved payment means offered in, at, through or in association with HotelExecutive, and you hereby authorize HotelExecutive and its agents to transact such payments on your behalf.

You hereby authorize HotelExecutive's Internet Payment Service Provider to charge your credit card to pay for your membership to HotelExecutive. You further authorize HotelExecutive's Internet Payment Service Provider to charge your credit card for any and all purchases of products, services in association with HotelExecutive. You agree to be personally liable for all charges incurred by you in association with your access or other use of any content provided by HotelExecutive or any third party in association with HotelExecutive. You acknowledge and agree that your liability for all such charges shall continue after termination of your access or any type of membership arrangement with HotelExecutive.

In the event that you have chosen to have your membership automatically rebilled, unless and until you notify HotelExecutive that you wish to cancel or terminate your membership to HotelExecutive, you hereby agree and authorize HotelExecutive's Internet Payment Service Provider to automatically renew your membership to HotelExecutive on a continuing basis and to charge your credit card (or other payment means you have selected) to pay for the ongoing cost of your membership. You hereby further authorize HotelExecutive's Internet Payment Service Provider to charge your credit card (or other approved payment means you have selected) for any and all purchases of products, services and entertainment provided to in, at, through or in association with HotelExecutive.

13. PRIVACY POLICY

The following is the Privacy Policy for HotelExecutive

We can be reached via telephone, email, or online at our contact page. When you visit our site we do not log any information regarding your domain or email address. Information Sharing: We do not share user information with any third parties other than via press release distribution as described below.

Hotel Newswire is a newswire service that distributes press releases on behalf of our users. If you decide to submit a press release for distribution through our system we will transmit your entire press release including any personal information therein contained to our media contacts and online distribution points including search engines. This is the only redistribution of your information that we engage in. Your submission of press releases through our system indicates consent with this policy. The information we collect during your registration process is used to notify users about updates to our service and inform users of any special events hosted by Hotel Newswire. This information is not shared with other organizations for commercial or non-commercial purposes.

Cookies: Our system requires the use of cookies to enable the user to log back into our website to access information from the newswire, without having to log in each time using the required username and password.

If you do not want to receive email from us in the future, please let us know by following instructions included in our communication with you. Users who supply us with telephone numbers online may receive telephone contact from us regarding their account, or informing them of new products and services available on the HotelExecutive website. If you do not wish to receive such telephone calls, please edit your account and remove your phone number from your account profile. This can be done from your user account menu.

Ad Servers: We do not partner with or have any relationship with any ad server companies. From time to time, we may use customer information for new uses not previously disclosed in our privacy notice. If our information practices change at any time, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Upon request we provide site visitors with access to all information (including proprietary information) that we maintain about them. Users can access this information by logging in to their account.

Security: We always use industry-standard encryption technologies while transferring and receiving user data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you on our site. We do not store credit card information in our systems.

If you feel that this site is not following its stated information policy, you may contact us.

Paul Boldy
Robert O'Halloran
Connor Vanderholm
Philip  Ballard
Mia A. Mackman
Justin Taillon
John Mavros
Diana Dobin
Mauricio  Ramírez
Mimi Oliver
James V. Andrews
Kirk Pederson
David Wiborg
Gurpreet Singh
Coming up in March 1970...