Library Archives

Bill Quain

Your customers have changed! They aren't waiting around for you to sell them something. Instead, they are taking action – searching the web for solutions to their problems. Learn to position yourself as a problem-solving partner, not just a salesperson. In return, you'll meet your sales goals – despite the fact that you never sold them anything. READ MORE

Amy Draheim

New tech has allowed us to maintain work relationships (thank you, Zoom), personal relationships (FaceTime), and professional relationships (Clubhouse), while also keeping us entertained (TikTok), and informed for better or worse (Facebook/Twitter). New tech has also proven to be a linchpin in saving the hospitality industry. Hotels must continue to adopt new and existing tech to appeal to today's travelers. READ MORE

Clifford Ferrara

Now that vaccine roll-out is picking up steam and businesses begin to get back on their feet, hope lingers on the horizon. The industry is in for a period of transformative change in the months ahead-in a good way. With a goal-oriented, measurable and tactical plans in place, only hoteliers properly prepared for the looming recovery will declare victory as the race to recovery switches into high gear. Are you ready? READ MORE

Deborah Popely

Empathy is an important component of hospitality that has taken on new importance in light of the pandemic and other recent events. The public is calling upon business leaders to address long-standing social inequities with empathetic, transparent and action-oriented communications. The conversation should start with hotel employees who by extension can convey our values to guests. With the right training and support, the hospitality industry also can be agents for the greater good. READ MORE

Robert Gilbert

HSMAI's recent series of Executive Roundtable programs for hotel sales and marketing leaders revealed the trends, challenges, and priorities that have reshaped the hospitality industry during the pandemic - including the frustrations of trying to sell when so many factors are still up in the air, the advantages of focusing on high-performing verticals, the need to approach virtual sales and marketing differently, and the importance of training and supporting teams as they've adapted to remote work. READ MORE

Justin Hauge

Weighing in on recent shifts, Justin Hauge outlines the new pillars of post-COVID marketing. Justin is the Chief Growth Officer at Rabbu, a flexible rental asset management company named by Welp as one of the top real estate companies in America. Here, he highlights the magic of concurrent listings, the value of automation, and the new language of marketing. READ MORE

Gary Richards

Conditions over the last year are forcing us to revisit traditional marketing results, and today we must find patience to work and wait, something uncomfortable to many. But while some customers do not have the willingness to buy just yet, there are important steps we can take now that will set the stage for our future success. READ MORE

Alexandre Sogno

Ever wonder if your hotel is optimizing its sales & marketing strategy? Want to discover how the sales & marketing department can transform your hotel and the impact it can have if done right? This article explores several best practices, and the impact an asset manager's services and perspective can have on this vital department. READ MORE

Karla Brooklyn

The crisis has pushed hoteliers to reconsider their long-held beliefs about retaining their systems. Perhaps there's been a fear of accepting the heavy investment that came with introducing systems which quickly dated and were yet to prove ROI. Here's how sales & marketing teams can use technology to position for growth, be savvy and curate the brand story for the long-term. READ MORE

Shahin Sharifi

With the COVID-19 vaccination programs in place all around the world, the tourism and hospitality sectors must foresee the new demands from the customers and stakeholders. This article by Macquarie University Lecturer Shahin Sharifi offers a broad view of the target market and the key change, driven by the pandemic, in the product offering. READ MORE

Renie Cavallari

Successful people aren't necessarily smarter, happier, or more competent. They are simply better at taking out their trash. Some of us are real trash collectors. HeadTrash shapes our reality, sucks our energy, and shifts our focus from self-acceptance and inner peace to worry and fear. HeadTrash is never helpful in any form. Change your HeadTrash, and you'll change your life. READ MORE

Greg Velasquez

An unexpected, misunderstood, and sometimes maligned generation of travelers stepped into the breach when a global pandemic threatened to shut down entire sectors of the hotel industry. Here is a closer look at millennials and the workcation phenomenon that helped many hotels during these challenging times. READ MORE

Rick Garlick

Exploring partnerships for hotels with media players in an industry that's facing further fragmentation. Is it enough to offer access to streaming giants like Netflix, Hulu and Amazon Prime? How are new players like Peacock and Disney Plus changing the game? What about other avenues like cloud gaming? Let's explore how COVID-19 has only made the prevalence of in-room entertainment more important. READ MORE

Will Traywick

The best hotel management professionals have embraced smart digital marketing strategies to position their properties for success during this difficult period. Understanding what changes and what digital strategies have been most effective in responding to pandemic challenges not only reveals what has taken place over the last 6-8 months, but also helps appreciate what hotels will need to do to thrive going forward. READ MORE

Rana Kay

An effective, integrated content marketing strategy is more critical than ever as the hospitality industry weathers the storm of COVID-19 and adjusts to a new normal in consumer travel. With hope for recovery on the horizon, the most successful campaigns will patiently create an emotional connection through engaging, personal and thoughtful messaging while being sensitive to health and safety regulations to rebuild trust. READ MORE

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Coming up in July 2021...

Hotel Spa: Immense Transformation

There is no doubt that the Hotel Spa industry is undergoing an immense transformation as a result of the pandemic. New cleanliness standards for facilities, new safety standards for employees, and new ways of interacting with guests are now the New Normal, and will be for the foreseeable future. Given that some former patrons might be reluctant to return due to safety concerns, some spas are offering contactless experiences that utilize high-tech technologies to address wellness concerns like sleep, stress, pain, and immunity. Other spas are expanding their services to include life coaches, osteopaths, psychologists, and nutrition counselors in an effort to help their guests achieve a balanced lifestyle. Some spas are tapping into traditional Asian rituals to create programs such as sound healing, chakra balancing, and intuitive energy reading. Other programs emphasize re-connecting with Nature and have developed outdoor treatments such as Star Bathing, Feet in the Creek, and Treehouse meditations. The July issue of the Hotel Business Review will document what some hotel spas are doing to promote and manage their operations so guests can safely return for their health, wellness and beauty treatments.