Library Archives

 
Felicia Hyde

A shift is taking place in the hospitality industry as travelers are growingly seeking accommodation that provides unique experiences and a taste of the local culture of their travel destination. This concept plays an important consideration in the design of multifamily properties across the nation and a host of design strategies have been deployed to help property owners attract and retain today’s largest consumer generation – millennials. From design strategies to meet millennials’ needs and research concepts that cater to the local market, to tips for designing inviting community spaces, award-winning interior architect, Felicia Hyde shares her perspective on multifamily design strategies that can help hoteliers boost curb appeal and attract more guests. Read on...

John Tess

In the last several decades, boutique hotels have become a major part of the hospitality market. This article looks at the early development of boutique hotels on the west and east coasts during the 1980’s, and how those early concepts have been embraced by the hotel industry. Boutique hotels are a natural use for historic buildings. The history of the building (and associated neighborhood and city) can be used for thematic and design elements, while many historic buildings offer central locations advantageous to hoteliers. As part of this discussion, the article examines Kimpton’s Hotel Palomar in Philadelphia as an example. Read on...

Lawrence Adams

In this article we explore Mass Tourism’s impact on destinations where large numbers of tourist visit the same location, often at the same time of year. We look at examples that have both positive impacts, including improved local economy and negative impacts, including environmental degradation, on a location’s ecology and culture. Many local governments, such as the Philippians, and tourism corporations, such as The Walt Disney Company, are beginning to address the negative impacts of Mass Tourism and to promote a program of sustainable tourism. Read on...

Ray Chung

As guests become only more design savvy and active on social media, hotel owners and operators need to stay on top of trends in order to stay competitive. Overall, the trend in hospitality design is toward a new definition of luxury, one that is welcoming, generous, more residential and playful. From decorative lighting with personality to richly textured fabrics, from warm brass and Old World details to a modern take on minimal structure, Ray Chung, Director of Design of The Johnson Studio at Cooper Carry provides five new FF&E trends that you really need to know about. Read on...

Jackson Thilenius

What are the hotels of the future? Will all the newest technology implications harm or hurt us? Jackson Thilenius of Retail Design Collaborative highlights what the future of the hotel looks like, how technology is rapidly changing our lives for the better and for the worst, and how hotels can help fill a need in the marketplace as a safe haven for consumers to "tap back in" to our true selves, senses and the wonder of life and our humanity. Read on...

Kurt Meister

Although historic hotel properties are distinct in character, repairing or replacing elements of these vintage structures offers a number of shared challenges. One need not look further than Manhattan's famed Waldorf Astoria, an extensive renovation project aimed at reinventing and preserving a landmark property and its architectural distinctiveness. And it is the preservation of those architectural elements - and their related, historic tax credits - that are central to these projects, regardless of scale. By understanding the challenges of repair and restoration, historic hotel owners and operators can better ensure the legacy they've been entrusted with will last well into the future. Read on...

David Ashen

As hoteliers and resorts rethink their retail shops in more relevant modern and inspired ways, David Ashen, founder and partner of interior design and brand consulting firm dash design, looks at how some brands are complementing and enhancing the hotel experience by creating sales venues and retail markets that connect to the property's brand and the local culture, while being meaningful to the guest. Read on...

John Tess

Brands increasingly seek ways to distinguish themselves in the marketplace by creating a "local" experience. The rehabilitation of vintage buildings offers real opportunities. The historic spaces give a window to the local past. The stories associated with the buildings create a unique guest experience and real sense of the community they are visiting. This article focuses on five case studies from around the country: The Langham in Chicago, the Crawford at Denver's Union Station, the Monaco in Washington, D.C, the Argonaut in San Francisco, and the Adelphi in Saratoga Springs. Read on...

Jackson Thilenius

In our changing hospitality and retail climate, we're seeing Pop-Ups appear on virtually every corner. But why have they become so popular and why is it important as hospitality professionals to understand their impact on our business? Let's take a look at what's driving this phenomenon and how we can embrace this new type of service demand from guests seeking an authentic destination experience as a service model. Read on...

Trish Donnally

The new Fairmont Austin, which celebrates its grand opening this weekend, already holds a commanding presence in Austin as the second tallest building in the city at 590 feet. With nothing around it even close to that tall, it owns its place in the sky too. Gensler designed the architecture of the 37-story tower, which features a curtain wall that projects a mesmerizing, ephemeral quality, reflecting drifting cumulus clouds and everchanging light from sunrise to sunset. At times, it seems to become part of the wide-open Texas sky. The hotel is a new beacon that welcomes visitors to the city. Read on...

Ray Chung

Lighting has always been an integral part of hospitality design and has never been more important—or more challenging—than it is today. Advances in technology allow for much more flexibility, just as hotels try to accommodate the changing demands of their guests. But with careful planning, these challenges can instead become opportunities to create unique and memorable guest experiences. While all parts of your hotel should feel cohesive, not all areas should have the same exact lighting. The lobby, restaurant, meeting and banquet rooms, corridors, hotel rooms and exterior spaces all have different purposes and different lighting needs. Read on...

David Ashen

There's a fine line between nodding to culture and addressing universal needs. When it comes to smart hotel design, David Ashen, founder and partner of interior design and brand consulting firm dash design, believes that owners and operators, and the designers and architects who partner with them, need to be mindful of the small details that can make or break a guests' travel experience. By looking at world trends, local architecture and cultural norms, properties can be developed as more relevant on both macro and micro levels; that is for global brands and the hotel's guests. Read on...

Jackson Thilenius

The advent of companies like Airbnb and the growth of the "sharing economy," have undoubtedly changed the hospitality industry. The question we should be asking, however, shouldn't be about if this change is simply a fad and when it will end, but rather how more traditional hotels can fit into the evolving landscape. Jackson Thilenius, principal at Retail Design Collaborative, explores how smart hospitality brands are keeping up. From boutique hotels born from giants like Hilton and Mariott to "poshtels" and out-of-the-box loyalty programs, this article offers insight into what will differentiate a successful hotel from one that will soon be forgotten. Read on...

Scott Acton

In the age of consumer experience-seeking, industries are increasingly crossing over, borrowing elements from other disciplines to create a more engaging guest experience. Scott Acton, CEO and founder of Forte Specialty Contractors, discusses how the hospitality and retail industries are capitalizing on this trend. From its beginnings with all-inclusive resorts that offer accommodation and excursions to the modern-day retailer offering build outs to engage with their products and designer brands opening hotels, hospitality and retail is only becoming more and more interconnected. Learn a few key ways to utilize the hospitality-retail concept to create the strongest ROI when designing and building for hospitality. Read on...

David Ashen

Designers and hoteliers know that while exceptional design is one component of a well-appointed property, luxury relates more closely to what guests see, touch, taste and hear. David Ashen, principal and founder of interior design and brand consulting firm dash design, shares how an elegant yet simple approach to design, moderate sensibility, exceptional service and the intangible qualities of well-considered, sensorial experiences are hallmarks of luxurious accommodations. Read on...

Show Per Page
1 2 3 4 5 6 ... 10
Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.