Library Archives

David Ashen

While the demand for hotel rooms far out-paces the number of overnighters staying in Airbnb properties, year-over revenue produced by Airbnbs has risen noticeably, almost doubling in 2016, putting many hoteliers on notice. As the hospitality industry reacts to the modern traveler’s trending desire for heightened experiences through intimate lodgings that embrace the local vibe, like those provided by Airbnbs, David Ashen, principal and founder of interior design and brand consulting firm dash design, shares ways that hotels are adapting to meet those desires, including features that compete with the rise of locally driven Airbnbs. READ MORE

Jason Bramhall VI

Hospitality procurement involves significantly more than on-time and under-budget deliveries. In fact, a better way to describe what a procurement professional does is that they orchestrate an intensive and multifaceted process with an incredible amount moving parts at a given time. Because of the complexity and artistry involved in the processes that procurement teams utilize, there can be some uncertainty about what it is that they exactly do. Perhaps best known for on-time deliveries and transparent pricing, the reality of procurement is that team members engage themselves in much more creative, fluid and proactive roles throughout the entire design process. READ MORE

Felicia Hyde

A shift is taking place in the hospitality industry as travelers are growingly seeking accommodation that provides unique experiences and a taste of the local culture of their travel destination. This concept plays an important consideration in the design of multifamily properties across the nation and a host of design strategies have been deployed to help property owners attract and retain today’s largest consumer generation – millennials. From design strategies to meet millennials’ needs and research concepts that cater to the local market, to tips for designing inviting community spaces, award-winning interior architect, Felicia Hyde shares her perspective on multifamily design strategies that can help hoteliers boost curb appeal and attract more guests. READ MORE

John Tess

In the last several decades, boutique hotels have become a major part of the hospitality market. This article looks at the early development of boutique hotels on the west and east coasts during the 1980’s, and how those early concepts have been embraced by the hotel industry. Boutique hotels are a natural use for historic buildings. The history of the building (and associated neighborhood and city) can be used for thematic and design elements, while many historic buildings offer central locations advantageous to hoteliers. As part of this discussion, the article examines Kimpton’s Hotel Palomar in Philadelphia as an example. READ MORE

Lawrence Adams

In this article we explore Mass Tourism’s impact on destinations where large numbers of tourist visit the same location, often at the same time of year. We look at examples that have both positive impacts, including improved local economy and negative impacts, including environmental degradation, on a location’s ecology and culture. Many local governments, such as the Philippians, and tourism corporations, such as The Walt Disney Company, are beginning to address the negative impacts of Mass Tourism and to promote a program of sustainable tourism. READ MORE

Ray Chung

As guests become only more design savvy and active on social media, hotel owners and operators need to stay on top of trends in order to stay competitive. Overall, the trend in hospitality design is toward a new definition of luxury, one that is welcoming, generous, more residential and playful. From decorative lighting with personality to richly textured fabrics, from warm brass and Old World details to a modern take on minimal structure, Ray Chung, Director of Design of The Johnson Studio at Cooper Carry provides five new FF&E trends that you really need to know about. READ MORE

Jackson Thilenius

What are the hotels of the future? Will all the newest technology implications harm or hurt us? Jackson Thilenius of Retail Design Collaborative highlights what the future of the hotel looks like, how technology is rapidly changing our lives for the better and for the worst, and how hotels can help fill a need in the marketplace as a safe haven for consumers to "tap back in" to our true selves, senses and the wonder of life and our humanity. READ MORE

Kurt Meister

Although historic hotel properties are distinct in character, repairing or replacing elements of these vintage structures offers a number of shared challenges. One need not look further than Manhattan's famed Waldorf Astoria, an extensive renovation project aimed at reinventing and preserving a landmark property and its architectural distinctiveness. And it is the preservation of those architectural elements - and their related, historic tax credits - that are central to these projects, regardless of scale. By understanding the challenges of repair and restoration, historic hotel owners and operators can better ensure the legacy they've been entrusted with will last well into the future. READ MORE

David Ashen

As hoteliers and resorts rethink their retail shops in more relevant modern and inspired ways, David Ashen, founder and partner of interior design and brand consulting firm dash design, looks at how some brands are complementing and enhancing the hotel experience by creating sales venues and retail markets that connect to the property's brand and the local culture, while being meaningful to the guest. READ MORE

John Tess

Brands increasingly seek ways to distinguish themselves in the marketplace by creating a "local" experience. The rehabilitation of vintage buildings offers real opportunities. The historic spaces give a window to the local past. The stories associated with the buildings create a unique guest experience and real sense of the community they are visiting. This article focuses on five case studies from around the country: The Langham in Chicago, the Crawford at Denver's Union Station, the Monaco in Washington, D.C, the Argonaut in San Francisco, and the Adelphi in Saratoga Springs. READ MORE

Jackson Thilenius

In our changing hospitality and retail climate, we're seeing Pop-Ups appear on virtually every corner. But why have they become so popular and why is it important as hospitality professionals to understand their impact on our business? Let's take a look at what's driving this phenomenon and how we can embrace this new type of service demand from guests seeking an authentic destination experience as a service model. READ MORE

Trish Donnally

The new Fairmont Austin, which celebrates its grand opening this weekend, already holds a commanding presence in Austin as the second tallest building in the city at 590 feet. With nothing around it even close to that tall, it owns its place in the sky too. Gensler designed the architecture of the 37-story tower, which features a curtain wall that projects a mesmerizing, ephemeral quality, reflecting drifting cumulus clouds and everchanging light from sunrise to sunset. At times, it seems to become part of the wide-open Texas sky. The hotel is a new beacon that welcomes visitors to the city. READ MORE

Ray Chung

Lighting has always been an integral part of hospitality design and has never been more important—or more challenging—than it is today. Advances in technology allow for much more flexibility, just as hotels try to accommodate the changing demands of their guests. But with careful planning, these challenges can instead become opportunities to create unique and memorable guest experiences. While all parts of your hotel should feel cohesive, not all areas should have the same exact lighting. The lobby, restaurant, meeting and banquet rooms, corridors, hotel rooms and exterior spaces all have different purposes and different lighting needs. READ MORE

David Ashen

There's a fine line between nodding to culture and addressing universal needs. When it comes to smart hotel design, David Ashen, founder and partner of interior design and brand consulting firm dash design, believes that owners and operators, and the designers and architects who partner with them, need to be mindful of the small details that can make or break a guests' travel experience. By looking at world trends, local architecture and cultural norms, properties can be developed as more relevant on both macro and micro levels; that is for global brands and the hotel's guests. READ MORE

Jackson Thilenius

The advent of companies like Airbnb and the growth of the "sharing economy," have undoubtedly changed the hospitality industry. The question we should be asking, however, shouldn't be about if this change is simply a fad and when it will end, but rather how more traditional hotels can fit into the evolving landscape. Jackson Thilenius, principal at Retail Design Collaborative, explores how smart hospitality brands are keeping up. From boutique hotels born from giants like Hilton and Mariott to "poshtels" and out-of-the-box loyalty programs, this article offers insight into what will differentiate a successful hotel from one that will soon be forgotten. READ MORE

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Coming up in September 2020...

Hotel Group Meetings: Demand vs. Supply

It is a great time for hotel group meetings. It is expected that once again this sector will grow by 5-10% in 2020, partly due to the increasing value of in-person group meetings. Because people now spend so much time in front of their screens, face-to-face interactions have become a more treasured commodity in our modern world. Plus, the use of social media reinforces the value of engagement, discussion, conversation, and networking - all areas where group meetings shine. Despite this rosy outlook, there is a concern that demand for meetings far exceeds the supply of suitable venues and hotels. There are very few "big box" properties with 500-plus rooms and extensive conference facilities being built, and this shortage of inventory could pose a serious challenge for meeting planners. In addition to location concerns, the role of the meeting planner has also evolved significantly. Planners are no longer just meeting coordinators - they are de facto travel agents. Cultural interactions, local dining, experiential travel, and team-building activities are all now a part of their meeting mix. Plus, they have to cater to evolving tastes. Millennials are insisting on healthier venues and activities, and to meet their demands, hotels are making yoga breaks, fresh-pressed juices, plant-based diets, state-of-the-art gyms, and locally-sourced menus available. Millennials are also insisting that meeting venues practice Corporate Social Responsibility, which means upholding sustainable and ethical values; investment in the local community; health and well-being of employees; and general business practices that reflect being good citizens of the planet. Finally, there is a growing trend to merge meetings with other local events, such as music festivals, sporting events, and cultural attractions. The December Hotel Business Review will report on issues relevant to group meetings and will document what some hotels are doing to support this part of their operations.