Library Archives

 
Trish Donnally

After striking silver in Nevada and becoming one of the wealthiest men in the world, James Fair, an ambitious Irish immigrant, aspired to build a palatial residence in San Francisco atop Nob Hill. Almost 40 years later, his daughters, Tessie Fair Oelrichs and Birdie Fair Vanderbilt, decided to build a grand hotel on the "Fair Mount" to honor their late father, who had acquired the premier property decades earlier. The hotel was within days of being completed when a 7.8 magnitude earthquake hit the Bay Area on April 18, 1906. Fires that followed ravaged more than 80 percent of the city, including the interiors of the Fairmont, but the grand marble and white granite shell survived, standing high on the hill as a beacon of hope for all of San Francisco. The owners vowed to restore the hotel and open it a year later—which they did. Read on...

Anne-Juliette Maurice

On a quiet tree-lined street of the Upper East Side is where you will find the Hotel Plaza Athenee, nestled among genteel residences and lavish townhouses at 37 E. 64th Street between Park and Madison Avenue. Combining cosmopolitan luxury with the intimacy and services of a boutique hotel, Hotel Plaza Athenee has created a home away from home for royalty, world leaders, celebrities, executives and sophisticated travelers from all around the world since 1984. Read on...

Javier Cepeda

There is a new kind of modern, upscale living available in Downtown Los Angeles' South Park District, with rich amenities and a signature address at 888 S. Olive St. LEVEL Furnished Living - a division of Onni Group, an award-winning Vancouver-based real estate developer - has provided fully furnished, luxury suites combined with an unmatched lifestyle experience at its flagship location in Vancouver for a number of years. Following its success in Canada, LEVEL Furnished Living makes its debut stateside in one of the nation's most vibrant and in-demand destinations: Downtown Los Angeles. Read on...

James Marino

The Lexington New York City, a storied hotel that originally opened in 1929, underwent a $46 million renovation restoring the jazz age glamour that once made it famous among celebrities, dignitaries and other notables. The hotel, that Joe DiMaggio and Marilyn Monroe once called home, is centrally located in Manhattan's midtown neighborhood. Catering to the luxury business and leisure traveler, the Lexington New York City houses a collection of unique artwork and features more than 1,000 square feet of flexible function space, as well as a selection of on-site dining options. General Manager, James Marino, tells us more about this stunning property. Read on...

Carl Anderson

Nestled amongst the iconic Waikiki beaches on the island of Oahu, The Modern Honolulu offers the ideal combination of modern sophistication and the authentic and relaxed atmosphere of the Hawaiian Islands. The essence of aloha is apparent in The Modern Honolulu's personal, friendly service and incomparable food, beverage and entertainment options for guests and diners at the innovative urban resort. In seeking the best of Honolulu, The Modern Honolulu offers stylish spaces that inspire the senses, with unparalleled culinary options to match. Read on...

Michael Prifti

Many people in the hospitality industry know that Revel is Atlantic City's newest beachfront resort. They may know that it is 6.3 million square feet and the hotel tower is 47 stories. They may know about its Ovation Theater where Beyonce headlined four concerts during the premier weekend. They may even be aware of its 1,898 guest rooms, 14 restaurants, 32,000 square foot spa, two nightclubs, 10 pools, a 2-acre sky garden, and 130,000 square foot casino. What most people do not know, though, is that Revel was designed and constructed as the first-of-its-kind, from scratch and without any template. Read on...

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Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.