December FOCUS: Hotel Law

December, 2023

Hotel Law: Forever Evolving

The legal environment of the hotel industry is forever evolving and there is always a myriad of issues for hotels to address. One ongoing challenge for hotels concerns cybersecurity and their legal exposure should a major hack or breach occur. Because hotels offer Wi-Fi services to the public and because they collect and store substantial personal information on their guests, it is imperative for hotels to have advanced security systems in place. In the event of a breach, they must be able to prove they took every reasonable measure to protect the sensitive information of their guests and to comply with all privacy laws. Another legal issue involves the licensing and training of all employees who serve alcohol at any establishment that sells alcoholic beverages and permits customers to drink on site. Though this law is presently confined to California, it is expected to be enacted by other states in the near future. These are just a few of the issues that will be reported on in the December issue of the Hotel Business Review.

This month's feature articles...

Theresa Hajko

What an exciting time in the Hospitality Industry! The continued advancement of technology enables us to refine our revenue strategies to drive revenue and profitability. While there are many technological touchpoints in our industry and many aspects within each of those points several stand out as critical to our success. Demand Tools, Pricing Innovations and Global Information Systems represent a few of the resources we have at our disposal that are paramount to our success. READ MORE

Robert H Rechtermann

Ideally situated in the heart of Fort Worth's Cultural District, The Crescent Hotel - debuting in latter part of 2023 - will boast more than 14,000 square feet of special event space across 10 unique venues, featuring a mix of indoor and outdoor spaces, perfect for galas, corporate meetings, special events and legendary celebrations. READ MORE

Jim  Abramson

The hospitality industry is witnessing a shift towards digital transformation, with new tools like 3D and AI reshaping the group meetings landscape. Still, challenges like rising demand and costs persist. Technology-driven solutions that can help hoteliers include streamlined online bookings, centralized RFP platforms, and data-driven performance measurement. Leveraging these tools can ensure hotels thrive in the evolving group meetings landscape. READ MORE

Robert O'Halloran

Hospitality's is both a key employer and driver of innovation and entrepreneurship. Restaurants that were flexible and able to pivot and adapt to the demands of a pandemic market typically survived. Trends in food and beverage cut across a spectrum of topics that include flavors, spices, underutilized products, new products and new uses and more. Recovery pandemic themes like sustainability and eco-friendly continue to be part of the food and beverage scene and are here to stay. This article will review trends and what experts see as innovative on multiple fronts, including operational efficiencies and design, as well as the array of products. READ MORE

Court Williams

In recent years, hotel food and beverage (F&B) services have evolved from being an afterthought to a cornerstone of the guest experience and a significant revenue generator. These services now captivate travelers with innovative concepts, enticing menus, and immersive dining experiences. Breakfast, in particular, has emerged as the reigning king of F&B offerings, capturing the hearts and palates of hotel guests worldwide. This meal has become a deciding factor for travelers seeking hotels that go above and beyond in their offerings. READ MORE

Charlotte Tullis

In this article, we explore the wide ranging reforms brought about by the behemoth that is The Building Safety Act 2022 and its associated regulations (the "BSA"), the understanding of which is of critical importance to anyone involved in a UK based project including a "residential" component (which may include branded residences, and in some cases, hotel developments). READ MORE

Julia Kadish

The high volume of customer data hotels collect and store make them an ideal target for cyber-attacks. Guests make reservations, check-in, and purchase additional service – data that bad actors are eager to steal. The intricacies of data collection by hotels means that it is critical to establish and maintain cybersecurity programs that are vigilant of data security laws and requirements. READ MORE

James Martin

By helping streamline operations and deliver new services to guests, generative AI is becoming an increasingly in-demand solution for hotels. Generative AI, along with other digital applications, require an interconnected IT framework that calls for a rethink of accompanying power management systems. What should IT teams keep in mind for cybersecurity as technology infrastructure continues to evolve? READ MORE

Wendy Hansen

Data localization requirements are making it increasingly difficult for global hotel companies to manage as "one brand." Restrictions on data transfer impact a broad range of activities -from guest preferences to the use of group suppliers. This article will provide an overview of data localization requirements in key jurisdictions and offer strategies for global brands to navigate these challenges. READ MORE

Charles B. Ferguson, Jr.

With special servicing referrals and loan defaults increasing and the real estate lending market tightening, borrowers and their guarantors would be well served to familiarize themselves with the non-recourse carve-outs contained in their loan documents and guaranties to minimize the risk of unexpected recourse liabilities. READ MORE

Jack  Hobaugh

Hotel operators work tirelessly to keep their clientele's information safe. The ever-changing laws relating to cybersecurity coupled with constantly evolving technology can make it difficult to keep up with best practices. This article discusses cybersecurity measures that hotel operators can put in place to protect their guests' data. READ MORE

Mike Del Prado

Hotels, casinos and other organizations within the hospitality industry are responsible for housing clients' personal identifiable information such as full names, credit card numbers, home addresses and more. Creating and maintaining secure environments for client data is essential to prevent any potential cybersecurity threats as well as quickly responding to and overcoming any information breaches. READ MORE

Arnaud Andreolli

Water, elixir of life, becomes even more critical in the realm of hospitality. Clean water is not just a convenience; it's a cornerstone of well-being. Contamination can lead to severe health risks, making impeccable hygiene an imperative, especially when the reputation and profitability of businesses are at stake. Unreliable hot water supply and warm water circulation can also deter customers from returning. READ MORE

Kenneth Heymann

The article on Fair Work Week (also often referred to as Predictive Scheduling) addresses the challenges encountered in retaining employees and recommends that hospitality organizations apply the principles of Fair Work Week laws to improve their appeal to employees and enhance employee retention. The article explains the core idea and discusses how hospitality organizations can effectively implement the approach. READ MORE

Mark S. Adams

Governments and consumer advocacy groups are intensifying their scrutiny of deceptive pricing practices, including a recent California law banning the pricing of good without including mandatory fees or charges. "Resort fees" have been under fire for the past several years, with a long list of lawsuits brought against hotels over their use. Hotel owners must embrace transparency in their advertised room rates to avoid financial penalties, litigation, and consumer backlash. READ MORE

Jacqueline Voronov

Recently, the NLRB has made significant decisions affecting employers and employees. Severance agreements with non-disparagement and confidentiality clauses are prohibited. Revised union recognition processes place greater obligations on employers. Employee rights in social media and email have expanded, while employee handbooks face stricter scrutiny. Prioritizing employee rights is crucial, but maintaining a balanced approach is essential for harmonious labor relations. READ MORE

Robert J. O'Hara III

All revenue streams in a hotel must be examined and re-examined on a regular basis to be certain that the hotel is deriving the maximum revenue possible from each stream. This of course includes food and beverage sales. The sale of alcohol beverages in a hotel is, of course, impacted by larger trends in the alcohol market. If a hotel is aware of the trends in the wider alcohol market and incorporates them into their operations, it is likely to maximize its sales from this important revenue stream. READ MORE

Robert Reitknecht

In their ongoing quest to differentiate guest experience, where should hotels look for 2024? Research overwhelmingly points to three emerging trends – business travel 2.0., the evolution of culinary travel, and wellness-led adventure – that will boom in the next few years. All offer hotels the opportunity to create uniquely distinct experiences based on a deep understanding of guests and what they need and value. Read on to learn more about these trends and ways your organization can embrace them. READ MORE

Chris  Freedman

The hospitality industry has become reliant on technology to enhance guest experiences, streamline operations, and manage reservations. However, this dependence on technology has made hotels a prime target for cybercriminals. In this article, we delve into why that is, how these attacks happen, what cybercriminals typically target, and what hotel executives can do to protect their establishments and guests. READ MORE

Robert O'Halloran

The hospitality industry has multiple legal issues to consider in terms of exposure, prevention of liability, compliance and more. As we are all aware, the business world has become increasingly focused on litigation and prevention with safety and security as a goal. This article will review current and potential hotel and hospitality sector legal issues and discuss what hotel companies and their leadership and staff can do to operate in legally effective and efficient ways. READ MORE

Jeff Josephson

With hotel owners constantly looking for ways to increase guest satisfaction, integrating wellness into a stay is a great option for them to consider. This gives guests a wide array of amenities and benefits to staying at the hotel. These methods can also be investments that should also be considered because of the great ROI hotel owners can potentially get. READ MORE

Coming up in March 1970...