Editorial Board Guest Author
Hans Ritten
General Manager, Loews Chicago O'Hare
As
general manager, Hans. Ritten oversees Loews Chicago O'Hare Hotel, located in
Rosemont, IL, just outside downtown Chicago. The property features 556 guest
rooms and 60 suites, 53,000 square feet of stylish meeting space, a live music
and comedy venue - The Montrose Room, a gastropub - The Ashburn, an on-site art
gallery, and a fully equipped fitness center.
Mr.
Ritten has over 25 years of experience with both branded and independent luxury
hotels in airport, suburban, convention, and resort destinations. Most
recently, Mr. Ritten was general manager of Omni Hotel Chicago where he was
involved with a complete room renovation in 2015, improved Medallia ranking
within Omni hotels from number 28 to number 4 - including a number 1 ranking in
Food & Beverage in 2016, and improved year-over-year RevPAR index in both
2015 and 2016.
Prior
to Omni Hotel Chicago, Mr. Ritten was general manager of The Silversmith Hotel,
a four diamond, independent luxury boutique hotel in downtown Chicago. His
extensive experience including overseeing hotels and resorts as general
manager, in addition to Rooms Division and Food & Beverage includes One
Ocean Resort & Spa in Atlantic Beach, FL; Kansas City Airport Marriott in
Kansas City, MO, Philadelphia Marriott Downtown in Philadelphia, PA; Baltimore
Marriott Waterfront and Baltimore Marriott Inner Harbor in Baltimore, MD; and
Interstate Hotel and Resorts in Orlando, FL.
Mr.
Ritten hails from The Netherlands, is a member of the Government Affairs
Committee of the Illinois Hotel and Lodging Association, and lives with his
wife and teenage son in the suburbs of Chicago.
Please visit http://www.loewshotels.com for more information.
Mr. Ritten can be contacted at 847-544-5300 or [email protected]
Author's Articles
- High Stress Situations are Guest Service Opportunities
- By Hans Ritten, General Manager, Loews Chicago O'Hare