Reinventing Hotel Human Resources to Support a New Way of Working
By Eugenio Pirri Chief People & Culture Officer, The Dorchester Collection | March 06, 2016
In the service sector people are not a business' greatest asset. People are the lynchpin of its success or failure.
People are our staff; our customers; the travel agents and tourist boards that encourage clients to stay with us or eat with us; our suppliers; the people who recommend us through word of mouth; our communities; our critics and defenders; our lifeblood.
Yet, in terms of business, the idea of a company - in the hospitality sector or otherwise - having a 'people strategy' is a relatively new concept. It has evolved out of cold employee welfare and industrial relations, through the 'tissues and issues' phase of inward looking personnel departments and through the pseudo-strategic business focused phase of HR in the 1990s and 2000s.
A New Breed
World class 'people strategy' is being spearheaded by a new breed of HR or People professional. It is innovative, disruptive, forward thinking, fiercely competitive - and equally collaborative.
The People professional of the future brings innovation, empathy, assertiveness, astuteness and, perhaps most importantly, a sense of humor. However, the future of this new breed of HR remains uncertain.
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