Improve Productivity Through Elimination of Conative Conflict
By Frank Reid Executive Vice President, Kolbe Corporation | March 13, 2016
Bertha is director of information technology at XYZ International Hotel Corp., a multinational hospitality company - and she has a BIG problem.
Over the past several years, Bertha established herself as one of the best team leaders in the company. People liked working for her, and her teams always produced high-quality solutions, delivered on-time and under budget.
But now, in a matter of weeks, everything has changed. One of Bertha's teams was assigned to restructure data management operations at five of the company's primary resort locations. However, for some reason, several of the tasks on this project have come to a screeching halt. The entire project is behind schedule, employee morale is in the tank, and Bertha fears she is at risk of losing her job.
One evening, after all of her employees have gone home for the day, Bertha looks out from her office at the rows of empty cubicles and asks herself, "How did this happen?" But before the question even finishes crossing her mind, she knows the answer - or at least she thinks she does.
The problems started about a month ago, after she recruited two new team leaders - Penelope and Floyd. As she was recruiting for these positions, Bertha reviewed a stack of resumes, interviewed candidates, and had each of them complete assessments for intelligence and personality. She selected Penelope and Floyd to lead the two most critical subcommittees on the project. Both are highly intelligent, well educated, and very experienced. Their personality assessments rate them as extroverts and team players. It seemed only logical that these two leaders should be able to work well together. But that's not what's happening. In fact, after a series of confrontations, Penelope and Floyd can barely speak with one another. Worse yet, earlier today, three members of the task force turned in their letters of resignation.
This afternoon, Bertha met with Floyd and Penelope individually to get to the bottom of the situation.