What Motivates Hotel Employees?
By Giselle Kovary President, n-gen People Performance | March 20, 2016
Hotels are interested in recruiting and retaining top talent to ensure high levels of performance. This requires the ability to tap into the motivations of your workforce, which is increasingly becoming more diverse. So, what motivates employees? The answer depends on who you are trying to engage and the process to do so. Employees are either intrinsically or extrinsically motivated, or may be driven by a blend of both factors. This article explores how workforce demographics are impacting employee motivation; what factors HR leaders need to address; and provides leadership tips to spark intrinsic motivators, specifically for different generations.
If you look around your hotel today, you will probably see a diverse mix of age ranges working together - from experienced, seasoned employees to young, recent graduates. A young colleague may be part of the senior leadership team, or an experienced employee may be working on the front line. The composition of who does what in your organization is changing. There are two primary demographic changes that are impacting our workplaces - an aging workforce and a generationally diverse workforce.
In Canada, both our population and workforce are aging, which is impacting every industry's ability to recruit, retain and engage employees. According to Stats Canada, the median age of the Canadian population is 40 years old. The fastest growing sector of the population is over 65 years and in 2011, for the first time, there were more people 55 to 64 years old, than 15 to 24 years old. By 2029 all Boomers will have reached 65 years old and by 2020, Gen Ys (also referred to as Millennials) will represent 41% of working age adults (Statistics Canada, Labour Force Survey, 1976-2010).
All of these statistics suggest that we are already in the midst of a global aging crisis, which will impact economic growth. In fact, Canada is poised to become one of the "super-aged" societies. By 2020, 13 countries will be "super-aged" -- with more than 20% of the population over 65 years old, according to a report by Moody's Investor Service. The report states that Canada, Spain and the U.K. will be "super-aged" by 2025, and the U.S. will follow by 2030.
Given the repeal of mandatory retirement and the need for a broad and affordable labour pool, today's workplaces are comprised younger and older employees which represent all four generations: Traditionalists, Baby Boomers, Gen Xers and Gen Ys. Generational cohorts possess unique values, characteristics, and skills based on their experiences of life-defining events. These shared experiences create generational identities. Generational identities are the viewpoints that each cohort has on life, love, family, work, politics, and society.