How Hotels Can Prepare for and Overcome Cybersecurity Threats
By Mike Del Prado Founder & CEO, Executive Option | December 2023
As technology continues to progress and change day by day, hotels, casinos and other companies within the hospitality industry have an obvious obligation to ensure their cybersecurity measures are up-to-date to protect clients' personal identifiable information such as full names, credit card numbers, home addresses and more.
Hackers seeking to breach security systems are extremely intuitive and knowledgeable. As technology continuously evolves, they're also constantly searching for new opportunities to steal data.
As an organization, it's paramount to realize your current knowledge base is insufficient to keep you adequately prepared. Instead, companies need to proactively stay in the know and keep up with the latest methods hackers are using to breach systems.
Like any other industry, hotels or companies operating in the hospitality sector must develop a risk mitigation strategy that incorporates organization-wide threat awareness training, periodic risk assessments, data encryption, security policy management, optimized monitoring and detection and incident response planning.
Unfortunately, even the most secure organizations will eventually run into a cybersecurity threat. It's not a matter of if, it's a matter of when. Consequently, hotels must also develop an incident response plan in order to detect, respond to and limit consequences of a malicious cyber-attacks against an organization's information systems(s).
Cybersecurity should never be an afterthought as this will almost certainly facilitate a major crisis at some point. Rather, a company's security model should be discussed as soon as technological infrastructure comes into the conversation. Currently, my company, Executive Option, is working with a client that is just a blueprint of a future casino. Even in these early phases of planning, we're developing our cybersecurity protocols beginning with a proactive approach.