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Immigration Crackdowns are Causing Meeting Planners Heartburn

The Hospitality Staff Crisis Is Getting Worse Due to Immigration Crackdowns

By Robert Kraus Owner - Event Producer, SmallConferences | October 2025

President Trump said on June 12 that "people in the Hotel and Leisure business have been stating that our very aggressive policy on immigration is taking very good, long-time workers away from them" and said "Changes are coming!" – but as you know that was very short lived. Because, on June 17, the DHS had reversed the guidance telling staff that agents must resume conducting raids at hotels & restaurants (link ).

Foreign-born workers make up more than 31% of hotel employees nationwide, and more than double that in some metropolitan areas. Worse, nearly half of food preparation workers (49.7%) and housekeepers (49.1%) are foreign-born, along with significant shares of cooks (41.3%), laundry and dry-cleaning workers (41.1%), and dining room helpers (40.1%).

Several cities where the hospitality industry is particularly suffering include SE Florida (Palm Beach, Ft. Lauderdale and Miami), Metro San Francisco, and Metro New York City – all of which have hospitality industries that are comprised of more than 50% foreign-born (link ). In terms of states - Florida, California & Hawaii top the list.

Hospitality venues including hotels and restaurants in some areas such as those mentioned above are literally working on bare bones – so obviously this has affected customer service. You cannot provide proper servicing of rooms if you do not have enough housekeepers. Without proper maintenance staff - more rooms are OOS (out of service) or worse OOO (out of order) – which means they are no longer available to sell.

Some hotels will place you in an OOS room then try to charge you a fee to upgrade to a room where everything works – you know like air-conditioning – in the summer – in Florida. Yes – this made national news (link )!

Many of us have now seen where properties are not even offering cleaning during your stay unless you specifically request it – or every three days or once a week – per policy.

It’s only a matter of time, due to staff shortages in part caused by these immigration crackdowns, before you’ll be charged for housekeeping. Oh wait, that time may be here now according to a RedIt poster who stayed recently at the Hilton Farden Inn Downtown Cleveland (link ).

How Is This Affecting Meeting Planners’ Ability to Run Events at These Venues?

You end up doing more yourself. I recently did an event for an international health freedom organization where I was personally setting up tables in the foyer for vendors and placing chairs on the stage for panel discussions. I normally arrive an hour or two prior to a session to make sure everything is set up correctly.

In this case it was about 7:30 am and I could not find anyone and things were not yet ready for a 9 am start. I looked everywhere including back of house for staff and no one was around. I went to the front desk – which had a long line of folks checking out and only one person was on duty – I asked for a manger, they made a few calls, but were unable to find anyone to help. So, I went about doing the set up myself.

Finally, a manager and a couple staff came about 90 minutes later – but complained that I had used the wrong tables or chairs for the stage. I pointed out that we had to use what I could find since no one was on duty. They quickly switch them out before the session started. Later I found that same staff was working my evening event – doing 12+ hour shifts. Yes, I gave them all a nice cash tip.

The immigration crackdowns are causing meeting planners heartburn! What steps should they take as it relates to planning an event at a hotel/venue that may be affected by thus?

Like the above – if you want your clients and their attendees to have a great experience - be prepared to do more yourself and have to step in when needed. I’ve tended bar at events because they were backed up. I’ve delivered boxes from receiving. I’ve pre-poured glasses of wine. I’ve cleaned tables and took out the trash. I arrive 2 hours early instead of 1 hour or 90 minutes knowing labor shortages might be an issue.

Specifically – Here are Some Steps Planners Can Take:

Be direct and ask about their staffing levels! Do not assume they are fully staffed. See how you can help them mitigate and manage these shortages. What contingencies do they have in place?
Be specific and detailed on your scheduling! The more the venue can understand exactly what is happening when - what the room set up is, what technology is needed, when breaks are, when food and beverage needs to be served, how the flow of the event will proceed – the better they are able to prepare and staff.
Be proactive! Related to the above - arrange to have rooms set up the night before and walk the space with the hotel staff so any issues can be noted and hopefully fixed before the event. Bring in more volunteers to help with registration, room setup and tear down, providing directions or security, essentially using them wherever they might help take pressure off hotel staff. Make sure you have all the needed venue contacts before the event including cell phone numbers of key personnel and department heads so you can reach them quickly in case an issue comes up.
Be prepared to simplify and manage expectations! Buffets and food stations vs. sit down plated dinners will reduce the need for as many servers. Utilize the space better so there will not be a need to “flip” a room (or seek venues with enough space to prevent the need to flip a room). Communicate early and often with attendees and gently alert them to any possible issues. Use technology where possible to reduce burden on staff – self check-in – QR codes – event apps with detailed floor plans and directions – electronic signage, etc.
Be ready with a backup plan! Be sure to check your force majeure clauses in venue contracts. Negotiate to make sure the venue is responsible for paying any added costs you incur due to the venue cancelling your event. Be careful of what venue you hold your event in – perhaps avoid facilities that are government funded. Communicate often with your local CVB contact (convention and visitor bureau) - they’ll know where you can go in a pinch.

In terms of mitigating and managing these shortages – if my client is not providing breakfast or lunch for example, I’ll suggest to the venue they do a buffet. This makes it easier on both the kitchen and wait staff – and on my client’s attendees so they can be quickly fed.

One conference I recently did was delayed by over an hour simply because the venue did not do the buffet as asked. Because several of the waitstaff they were expecting did not show up – plus shortages in the kitchen – most of the attendees ended up needing over 2 hours to complete lunch. Because of this my client is using a different venue for their next conference. So, for sure it effects business.

With another client I actually had an event cancelled a few weeks prior because of “politics” involving immigration (link ). Venues are very conscious about the current “political climate ” and security so be prepared in case you have to switch at the last minute.

So, What Can a Venue Do to Protect Their Staff and Guests?

Both documented and undocumented staff and guests are protected by basic Fourth Amendment Constitutional Rights from unlawful search and seizure. Specifically, hospitality employers can do the following to create a safe environment for both their workers and customers:

ICE (or anyone representing the government or police) may only enter a “public” area without a warrant. Make sure to keep them out of back of house spaces unless they have a warrant and even then they may only engage with the individual named in the warrant.
Prioritize designating public versus private spaces according to Nikki Marín Baena, co-founder of Siembra NC in a recent opinion piece . She suggests possibly making former “public” areas of a hotel “private” to minimize disruption to both guests and staff.
Nikki also suggests facilitating training specifically to cover immigration raids. This should include a designated person (“Ice Liaison”) to speak with agents – who knows to ask for badges, identification, copies of warrants, etc. They should also be trained how to verify the legality of any documents presented. Staff to should trained to avoid answering questions about co-workers’ status and instead refer any questions to the designated Ice Liaison.
Create a map of your venue which clearly designated “public” vs. “private” areas. Instruct staff during a raid to stay in designated “private” areas.
Obviously include a “Know Your Rights” training sessions for all employees.

Things look like they’re getting worse - not better - for the hospitality industry in general. The latest State of the Industry Report (link ) that was recently released reported the ongoing volatility concerning tariffs, a highly pessimistic outlook for the travel sector in general & declining travel due to cumbersome immigration processes - not to mention the new $250 Visa Integrity Fee – or worse, the $15,000 Visa Bond on travelers to the US. All these factors combined with the immigration crackdowns means more labor shortages especially for hotel venues - and more headaches for meeting planners.

Prof. Kraus

Robert Kraus, owner of SmallConferences, has over 20 years of non-profit event planning experience, producing over 250 meetings, events and conventions from 25 to 2500 attendees. He gives back by sharing his knowledge - teaching "Get That Job - Hospitality" at local Miami homeless shelters as well as "Make Your Own Job - Entrepreneurship." He also teaches Event Planning for non-profits, and Intro to Nonprofit Accounting as part of PhilanthropyMiami's Social Impact Pop-Up Workshop Series. Mr. Kraus has been featured in USA Today, Corporate & Incentive Travel, NonProfit PRO, Hotels Magazine, Hospitality & Tourism News, & on the Today Show because of his expertise in hospitality. Extended Biography & Contact Information

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The following is the Privacy Policy for HotelExecutive

We can be reached via telephone, email, or online at our contact page. When you visit our site we do not log any information regarding your domain or email address. Information Sharing: We do not share user information with any third parties other than via press release distribution as described below.

Hotel Newswire is a newswire service that distributes press releases on behalf of our users. If you decide to submit a press release for distribution through our system we will transmit your entire press release including any personal information therein contained to our media contacts and online distribution points including search engines. This is the only redistribution of your information that we engage in. Your submission of press releases through our system indicates consent with this policy. The information we collect during your registration process is used to notify users about updates to our service and inform users of any special events hosted by Hotel Newswire. This information is not shared with other organizations for commercial or non-commercial purposes.

Cookies: Our system requires the use of cookies to enable the user to log back into our website to access information from the newswire, without having to log in each time using the required username and password.

If you do not want to receive email from us in the future, please let us know by following instructions included in our communication with you. Users who supply us with telephone numbers online may receive telephone contact from us regarding their account, or informing them of new products and services available on the HotelExecutive website. If you do not wish to receive such telephone calls, please edit your account and remove your phone number from your account profile. This can be done from your user account menu.

Ad Servers: We do not partner with or have any relationship with any ad server companies. From time to time, we may use customer information for new uses not previously disclosed in our privacy notice. If our information practices change at any time, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Upon request we provide site visitors with access to all information (including proprietary information) that we maintain about them. Users can access this information by logging in to their account.

Security: We always use industry-standard encryption technologies while transferring and receiving user data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you on our site. We do not store credit card information in our systems.

If you feel that this site is not following its stated information policy, you may contact us.