Hotel sales teams are embracing virtual meetings as a permanent strategy. Success requires thorough preparation, professional technology setup, engaging presentations, and strategic follow-up. This comprehensive guide provides detailed checklists covering environment setup, presentation structure, client research, and meeting execution phases. Master these techniques to build authentic connections through screens, showcase your property effectively, and convert prospects into bookings efficiently. READ MORE

In an industry defined by human connection, hospitality leaders must cultivate mindfulness and empathy not as soft skills, but as strategic imperatives. This article explores how forward-thinking hospitality executives are transforming organizational culture by embedding contemplative practices and emotional intelligence into daily operations, resulting in reduced burnout, enhanced guest experiences, and improved financial performance while creating workplaces where both employees and guests truly thrive. READ MORE

Hospitality is entering an AI-powered era driven by rising labor costs and changing guest expectations. Hotels face real challenges adopting AI, from high costs to technical complexity, yet those who overcome these hurdles stand to transform operations and guest experiences. This article dives into AI's booming market, the barriers hoteliers face, and the practical steps reshaping hospitality's future. READ MORE

The hospitality industry is shifting toward experience-first models, with day passes and nightlife emerging as key growth drivers. Hotels are leveraging technology to offer seamless, flexible access to amenities and curated events, attracting both travelers and locals. As Shawn Tarter insightfully notes, this evolution redefines hospitality as a lifestyle-one that builds stronger connections, boosts revenue, and transcends the traditional stay. READ MORE

In luxury hospitality, elegance and environmental responsibility are no longer separate ideas. Guests today expect hotels to create meaningful experiences that blend indulgence with impact. As General Manager of Conrad New York Downtown - a LEED Gold-certified property in Lower Manhattan, I have seen how operational innovation and thoughtful design can transform sustainability from an obligation into an advantage. READ MORE