A successful hire is about more than a polished resume. Hospitality leaders must look for less tangible (but essential) traits during interviews, like adaptability, preparedness and communication skills. In this article, I will outline the key attributes hiring managers should recognize during the interview process to build high-performing, well-aligned teams in today's changing hospitality landscape. READ MORE

Hotels must come up with new ways to successfully attract and retain employees and boost their appeal to new cohorts of candidates in an ever-intensifying race for skilled workforce. In this article, we examine the difficulties and challenges they need to overcome in the labour market and how they can build resilient and innovative human resources strategies. READ MORE

As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today's high-end travelers are not just seeking opulent environments - they seek services that align with their values, lifestyles, and emotions. From wellness to hyper-personalization, luxury hospitality is embracing innovation to meet these modern demands. READ MORE

Are you elevating your junior guest experience to add value when targeting Millennial and Gen Z parents, and even Gen Alpha family travel 'influencers'? An underserving and unintentional kids' club is no longer enough. Itavi founder and CEO Ayana Rodriguez shares insider tips on how to design an intentional and engaging junior activities program, along with the importance of mindful and measurable marketing strategies. READ MORE

Managers are overloaded as today's workforce leans on them more than ever for answers and support. Pointing fingers at GenZ won't stop high turnover. Instead, executives must better equip managers to coach independent problem-solving and support staff through personal challenges, both critical to keeping employees of all generations skilled, engaged, and committed in an increasingly competitive workplace. READ MORE