Hotels are hubs of activity and the potential risk of a guest slip and fall or other incident is seemingly everywhere. What can the hotel management team do to adequately manage and reduce risk? This article provides an overview of operational insurance typically carried by a hotel, guidance for responding to covered claims when accidents occur as well as recommendations for claim prevention. READ MORE

There is a new acronym you can adopt for your hotel - YIMBY, meaning Yes In My Back Yard. In this article, read how YIMBY defines opportunities for you team to find fresh out-of-the box occasions to attract your local community - i.e., your neighbors - for newfound opportunities to grow bookings and, in turn, revenues. READ MORE

Holiday events are crucial for hospitality businesses, offering opportunities to enhance customer loyalty, increase revenue, and strengthen community ties. These events, such as New Year's Eve galas and Christmas gatherings, showcase a venue's capabilities and create memorable experiences for guests. However, challenges like staffing shortages, logistical complexities, and rising guest expectations must be addressed to deliver exceptional holiday events. READ MORE

In an era when generative AI technologies such as OpenAI's ChatGPT, Google's Gemini, and Anthropic's Claude are revolutionizing industries, hotel management must evolve. This article explores how generative AI can enhance hotel operations and guest experiences while highlighting the importance of evidence-based management strategies to mitigate risks and ensure responsible AI integration in the hospitality industry. READ MORE

The hospitality industry is leveraging technologies like AI and IoT to stay competitive as group business demand grows. AI tools can streamline operations, enhance guest experiences, and boost productivity for hotel staff, while IoT innovations can improve guest satisfaction. The potential for long-term ROI with this tech is clear, making it crucial for hotels to prioritize these advancements to stay ahead in 2025 and beyond. READ MORE

As 2024 comes to a close, hospitality businesses need to start thinking about what challenges and opportunities lay ahead in 2025. Future trends like technology integration, personalization, and sustainability, are just a few highlights that show just how important it is for businesses to adapt to the ever evolving consumer experience to ensure seamless, memorable experiences. READ MORE

An immigration policy is important as it helps companies navigate complex legal requirements, ensuring compliance with laws while attracting global talent. It fosters diversity, innovation, and competitiveness, while minimizing risks associated with non-compliance. A clear policy streamlines recruitment, improves employee retention, and enhances the company's reputation as a global employer, supporting growth and operational efficiency. READ MORE

As hotel companies strive to distinguish their brands at the ultraluxury end of the spectrum, they now find that providing guests with simple solitude in a tranquil setting away from the din and cacophony of tumultuous urban life has great appeal. Applications of innovative new technologies for acoustic engineering, fueled by advancements in AI, will provide guests with the transformative benefits of pure luxurious silence. READ MORE

On April 23, 2024, the U.S. Department of Labor issued a final rule raising the salary threshold for exempt employees under the Fair Labor Standards Act. This change, rolled out in two stages, affects millions by altering exempt status and increasing overtime eligibility. Employers must adjust salaries or face new obligations, with legal challenges expected. Compliance preparation is crucial. READ MORE

In today's highly competitive hospitality market, trust is one of the most important factors in ensuring a company's profitability over the long term, as it helps bridge the gap between intent and action, transforming lookers into confident buyers. This article will show hospitality companies how to build trust and credibility with potential customers to shorten the sales cycle and maximize revenue. READ MORE

Pop-up events offer hotels and restaurants an innovative strategy to boost foot traffic and engage customers. These limited-time experiences capitalize on trends and cultural moments, creating Instagram-worthy spaces with unique F&B offerings. Successful pop-ups require careful planning, creative themes and strategic partnerships. By attracting diverse clientele and generating buzz, businesses can convert one-time visitors into long-term customers and gain valuable insights for future operations and brand development. READ MORE

Wellness facilities, services, and amenities can significantly enhance overall revenue generation and profitability at hotels-if chosen wisely. In this article, we explore key factors that investors, developers, and operators should consider when selecting suitable wellness features. We also delve into specific wellness offerings that can deliver the highest returns on investment, helping stakeholders make strategic and profitable decisions. READ MORE

Sustainability storytelling influences how key stakeholders perceive your brand. By being transparent, authentic and purpose-driven in your communications, you can build trust, foster loyalty, and enhance your brand's reputation, all while contributing to a more sustainable future. This article explores how hospitality brands can communicate meaningfully about their sustainability initiatives using a human-first approach to brand storytelling. READ MORE

Today's customer has clear expectations of what a luxury hotel experience should look like. But how does a luxury hotel maintain that distinct level of quality that their guests expect when adding sustainability to the mix? Learn about the multiple options luxury hotels can pursue to ensure that sustainability is integrated seamlessly without sacrificing quality. READ MORE

The city of Honolulu has roughly the same population as Pittsburgh. But-until earlier this year-it was lacking for downtown hotel options, since the vast majority of the island's hospitality offerings are situated in beachfront Waikiki. Now travelers and hotel companies are looking at downtown Honolulu with fresh eyes-and successful developments in Honolulu's urban core offer a lesson for forward-thinking hoteliers. READ MORE