Eureka Casinos, the first 100% employee-owned U.S. casino company, prioritizes shared ownership and community impact. CEO Andre Carrier explains how a unique employee stock ownership plan has empowered employees, created a culture of shared success, and fueled significant investment in local communities. The company's commitment to growth is evident in its ambitious expansion plans, including a $100 million remodel in Mesquite, Nevada. READ MORE

In hospitality, the food and beverage (F&B) department plays a pivotal role in guest experiences. As a vital aspect for staying relevant, building an exceptional F&B team is crucial for any hotel restaurant or bar. To truly resonate with guests, you must stay collaborative in all capacities and deliver one-of-a-kind service. Through strategic recruitment, training and retention efforts, organizations ensure sustained excellence and competitive edge in the ever-evolving hospitality landscape. READ MORE

In the dynamic world of hospitality marketing, leveraging social media effectively can impact a hotel's revenue as well as its brand presence. From organic social media efforts that inspire and engage, to targeted paid ads and influencer partnerships, and finally to the high-conversion potential of email marketing, each step in the journey plays a crucial role in driving conversions and revenue. READ MORE

Gone are the days of guests leaving a comment card or taking time to speak with a manager after a reservation. Today's traveler relies on digital review sites, Instagram stories (and the direct messages associated with them) and private messages to say how they really feel, leaving hotels vulnerable to unpredictable viral moments and swift changes in public opinion. READ MORE

It should go without saying that cross-functional collaboration is essential for success in hospitality. The same is true for marketing in the hospitality space. Developing effective marketing strategies that attract and retain guests, drive the topline and boost team member recruitment and retention takes a village, to borrow a phrase. Evolving technology and shifting consumer preferences present complex challenges for the hospitality marketer to overcome. READ MORE

The hospitality industry is experiencing a seismic shift as Artificial intelligence (AI) is rapidly transforming the role of the revenue manager, ushering in a new era for hotel profitability. While some may fear AI as a job-killer, the reality is far more exciting. This intelligent revolution is creating a breed of "revenue management renegades" - a generation empowered by AI to become strategic masterminds, not just data crunchers. READ MORE

Amidst soaring temperatures, the hospitality sector is shifting towards sustainability, blending luxury with eco-conscious practices. This piece highlights how luxury accommodations are adopting regenerative design and community engagement to offer sustainable, opulent experiences. HKS explores this new luxury paradigm, aligning with Environmental, Social, and Governance (ESG) values to meet the demands of today's eco-aware traveler. READ MORE

The hospitality industry has been significantly impacted by the Covid-19 pandemic and various macroeconomic factors. The lodging investments market has yet to be broadly stabilized due to rising interest rates and increasing costs of debt. To further understand the market dynamics, TRE sought insights from leading industry professionals on what factors would need to change to stimulate investor reengagement. READ MORE

This article explores advanced revenue management tactics used by hotel industry insiders, we call "Revenue Sleuths," to outmaneuver competitors and maximize profits. Key strategies include proper rate shopping, manipulating discount availability, corporate rate espionage, last-minute inventory manipulation, market segmentation, length of stay controls, and dynamic pricing. These sophisticated approaches help optimize revenue while maintaining a competitive edge. READ MORE

Hotel conference and meeting spaces have been battling loss of focus since their inception - and endless amounts of caffeine to retain alertness is not a sustainable solution. Combating attendee fatigue and maximizing productivity necessitates a focus on air quality. Utilizing solutions including enhancing HVAC systems, employing air purifiers, and implementing sanitization treatments creates healthier, more productive environments for successful gatherings. READ MORE

Jeremy Sadler, General Manager at 106 Jefferson Huntsville explores today's hospitality landscape where guests seek authentic and locally inspired dining experiences that connect dishes and flavors with the heritage of their travel destinations. Sadler embraces the recent shift in consumer preferences towards fresh, sustainable and socially responsible food choices as an opportunity for hospitality properties to elevate their dining experiences. READ MORE

Promoting a positive work environment is an important reason for hospitality to combat "quiet quitting." Hospitality workplaces are often difficult settings and challenging to create an atmosphere that consistently fosters respect and understanding. Therefore, it is important to examine how to combat "quiet quitting" and implement appropriate strategies to support mental health and wellness. This article examines this phenomenon and discusses its recent prevalence. READ MORE

Gone are the days of filling positions with folks who want to clock in, clock out. Candidates want to know that their companies hold values similar to their own. They want to work within a great culture. This article suggests steps a company may take to articulate strong values and a great culture - creating a place that people do not want to leave. READ MORE

While there are hundreds of customer loyalty programs that provide benefits to the person who signs on to this arrangement, many fall short of those that are long lasting and sustainable over time. One such customer loyalty program that measures up to those standards is based in the state of Florida doing business as Duffy's Sports Grill with 34 locations throughout the state. READ MORE

Carol Leaman, CEO and co-founder of frontline learning enablement provider Axonify, explores some of the most frequent kinds of emotional customer situations frontline hospitality workers must handle. She also dives into some of the training methods and tactics hotels can leverage to ensure their frontline workers have the skills and confidence to handle these instances safely, calmly and respectfully. READ MORE