Hotel owners and operators have an elevated duty of care to their guests, especially "at-risk" guests such as human trafficking victims, runaway minors, victims of domestic violence, and those considering self-harm or suicide. This article explores the legal duties, reputational concerns and operational challenges associated with at-risk guests and the implementation of guest-centric awareness programs. READ MORE

Experiential travel has surged in popularity, driven by affluent Millennials and Gen Z seeking unique and immersive experiences over material possessions. This trend is fueled by higher disposable incomes and a YOLO mentality. Popular activities include scuba diving, ziplining, and cultural city trips. Resorts and travel businesses are adapting by offering specialized packages and environmentally conscious options to cater to these preferences. READ MORE

This article explores the integration of advanced guest service robots in hospitality, highlighting their role in enhancing operational efficiency and guest satisfaction. It covers the pros and cons of robotic technology, including 24/7 assistance and high initial costs, and examines Brick Hospitality's experience to stress the balance between innovation and personalized service, urging hoteliers to stay updated on tech trends for a competitive edge. READ MORE

This article covers the rapid transformation of the hospitality industry through tech advancements, enhancing operations, workforce management, and guest experiences. Key trends include AI for real-time analytics and personalized services, automated workforce management for flexible scheduling, mobile integration for seamless communication, and smart operations for sustainability and efficiency. Embracing these technologies helps hotels lead the market, boosting ROI and guest satisfaction. READ MORE

Communication silos are common in businesses in the hospitality sector because of factors such as geography, hierarchy, and technology. While there are solutions to overcome these communication challenges, businesses may face some obstacles to adopting these solutions. By understanding and overcoming these obstacles, businesses can reap benefits in organizational productivity, employee culture, and the guest experience. READ MORE

Workplaces haven't changed dramatically in the last few years, but leadership needs to adapt to the evolution. A new California law may install changes for many hospitality companies. But even if it doesn't pass, leaders must reevaluate policies, catch up to the times, and ensure that remote work doesn't mean working 24/7 for employees. READ MORE

Because the hospitality sector is characterized by irregular hours and a diverse range of job roles, hotel owners and operators are subject to greater legal and financial risks. Private lawsuits against employers have spiked in recent year, especially related to wage and hour violations. This article explores problems hotels encounter in adhering to these regulations, potential consequences of non-compliance, and recommendations to best address risk. READ MORE

Sustainable finance can support and accelerate the hospitality sector's transformation to a more sustainable and resilient future. Hotels have an opportunity to strategically integrate social sustainability into their financing strategies, which would help forge new paths toward a more balanced and responsible approach to business. The question now is, how can hotels get greater access to sustainable finance and begin ramping up efforts to support planetary health and human health? READ MORE

Properties looking to remain competitive need to focus on generating and maintaining guest loyalty. An increase in guest retention is directly reflected in increased profit, and the positive reviews left by loyal guests help attract new guests to a property. This article looks at the importance of guest loyalty and the role of technology in cultivating that loyalty and turning it into satisfied guests who stay more and spend more READ MORE

The restaurant experience is constantly transforming, from new technology to changing menus, restaurants have to adapt in order to thrive. But one of the biggest challenges at the moment is how consumers have evolved, and what they are now demanding from an industry that is already competitive. A recent Lightspeed survey finds the biggest changes customers are expecting for an elevated dining experience. READ MORE

Real Estate Investment Trusts (REITs) are an awkward fit for the hospitality industry. Their operations are governed by complex rules and restrictions, but there are ways to work around them. We take a look at the legal and tax issues posed by REITs in the hospitality industry and how they can be structured to withstand IRS scrutiny. READ MORE

Social media continues to be a leading communication tool for both personal and business applications. For many, there are limits to the use of social media, but overall, we may be just scratching the surface of its future uses. This article will highlight trends in social media and examine how to plan and get organized on social media and measure your results. READ MORE

In the hospitality industry, the constant evolution of food and beverage trends can be challenging to keep up with. By engaging with an external industry expert, hoteliers can gain a valuable outside perspective and an introduction to new selections to create a wine list that transforms dining venues into top destinations that bring locals back as well as attract tourists. READ MORE

During economic shifts throughout a hotel's operating life, hotel operators need to be nimble and creative to optimize hotel operations. There are several ways in which owners and operators can work together to better weather an economic storm. Hotel performance analyses are one tool that can help with that. The following article describes the methodology and benefits of a typical hotel performance analysis. READ MORE

To meet the increasing demand for more transparency when it comes to their climate impact, hospitality brands will need to invest in technology that enables them to better collect, coordinate, communicate, and manage their sustainability data. In this article, we discuss the three factors most influencing the development of this technology: artificial intelligence, the push for regulatory compliance and investor demand. READ MORE