The smart use of technology has great potential to improve the guest room experience. Above all, technology should be easy to use and easily accessible. Small touches can make a big difference to those of us who spend much of their lives on the road. The tips I present in this article, however, are not just for the road warrior; they will benefit all guests. Hotel owners and managers who recognize this, will see increased satisfaction and loyalty from their esteemed clients. READ MORE

The popularity of mobile connected devices combined with the proliferation of online streamed content and the way people consume information and entertainment are crippling the majority of hotel broadband networks. In February of this year, 170 million U.S. Internet users watched online video content and the total U.S. Internet audience engaged in more than 5 billion viewing session during the course of the month . By the year 2014, online video is expected to account for more than half of Internet traffic globally . READ MORE

Technology has reached an evangelical level; a recent documentary by the BBC has shown that some people today react to technology the same way some people react to religion. Seeing photos of apple products or the Google logo activated parts of their brain that is only stimulated by attending church and praying. And people addiction to technology is only growing and very fast. What will be the future technologies that our guests will require, what should we be providing. Will YouTube on the hotel TV be enough? How will guests interact with the hotel, most probably it will all come down to the Smartphone, so what effect will that have on our future operations? READ MORE

Executive Director of Operations Jesse Boles takes the guesswork out of the hiring process by helping you determine what you're really looking for when you go out into the market to find your people. He helps you wade through resumes, establish an interview process that will cut down on turnover, and walks you through the entire hiring process to the point at which you make that final hiring decision and final call. Does your management team know how to conduct an effective interview? Find out how to vastly improve your chances of hiring people who are the perfect fit. READ MORE

Wireless Internet is changing the way business gets done in the hotel industry. There's a tremendous demand for wireless access - for overnight guests and even for conferences and trade shows. It's not just for email and Web surfing anymore. Video streaming, audio streaming and voice-over-IP are all competing for the same Internet pipe. This is compounded by the growing trend for trade shows and conferences to offer high-speed wireless data service to their attendees, which can slow Internet traffic to a crawl. This demand means opportunities for new revenue streams. Wireless has also created new ways for hotels to connect with their guests to generate loyalty. READ MORE