Hotels have been thinking about labor all wrong. The hospitality industry is built on human interaction, service, and a desire to exceed our customers' expectations. We achieve these goals through people-by recruiting the right ones, retaining them, and training them for the future. These facts have gotten mixed up in the chase for profit optimization and efficiency, and if we want to save hospitality's employment future, we must reframe the issue with its original context. It's about people, and how to serve them. READ MORE

Prevention of infectious diseases in hotels and restaurants is possible by following some simple steps. These include organizing the necessary training and education activities for customers and employees and using available resources effectively to ensure the health and safety of customers and employees. READ MORE

Behind the scenes of the polished hotel industry, a battle often brews between two crucial departments: marketing and revenue management. While both are indispensable cogs in the hospitality machine, the blame game they engage in can sometimes resemble a never-ending tennis match, with each side volleying responsibility back and forth. In this game there are no winners-only missed opportunities and lost revenue. Let's delve deeper into this conundrum and explore strategies for fostering collaboration rather than confrontation between these vital sectors. READ MORE

Artificial Intelligence (AI) is everywhere; online, in the news and entertainment and in business. This article is specifically targeted at hospitality and tourism in both business applications and education. The conceptual theme for AI is to help businesses be more efficient and productive while providing an enhanced guest experience. Wow, can AI do all that? AI is not brand new, but it is, relatively speaking, still in its infancy. This article will review and discuss different applications of AI in hospitality businesses and in the classroom and how it applies in the service sectors. READ MORE

With another year in the books Hoteliers are focused on the new year and their targeted actions to achieve 2024 budget goals. As we consider what the new year has in store for our industry there are a number of trends that stand out and are relative to our success that are worth taking a closer look at. READ MORE