Adults with disabilities travel often and enjoy staying in hotels/motels which cater to their unique and specific needs. They are seeking exceptional customer service as all guests hope to acquire. These questions on how to assist should be no different on how to address the concerns of any other guest intent on having a comfortable and memorable stay. People with disabilities desire the same products and service as other persons and deserve to be treated as viable consumers. READ MORE

Every person who patronizes a hotel is looking for exceptional customer service and deserves accommodations when needed. Often there may be some questions in guest services on how to appropriately offer dignified services to patrons, who may have unique needs. Those needs are individualized and should be taken into account when preparing your services accordingly. Let me start by telling you a story which will shed some light on how to approach the issue in a practical way. READ MORE

It is thought to be a normal human behavior to be kind, sensitive, caring, and helpful, which is what we have all learned in grade school. However, since there are such a multitude of different people in this country with all types of behaviors and attitudes, it's difficult to become accustomed to all of them. What's even worse is when people of differences have disabilities. There are an estimated 54 million people living in this country with a disability, and unfortunately this number will rise daily, as people experience all types of things which cause them to be diagnosed with having a disability; whether it's through accident, injury, disease or birth. READ MORE

It is human nature to desire to feel secure in the world we live in. This motivational factor has been born in all living beings for centuries; which has become a hierarchy of needs adapted by Abraham Maslow in the 1940's - 1950's. His theory determined Human Beings motivational need for safety was high on his Hierarchy of Needs (Abraham Maslow, 1970). People want to feel safe and secure in their existence and want no reluctance in obtaining it. This factor is a major issue for people with disabilities, especially when they venture out of their comfort zone-home. The thought of staying in a hotel or motel with more than 10 or more floors can make one apprehensive who use adaptive equipment for mobility. READ MORE

Cleaning is important not only from the point of hygiene but also from the point of safety, security and complying with legislation. Hygiene is an important issue to all kinds of accommodation seekers irrespective of whatkind of accommodation they seek. When the accommodation provider continues to ignore hygiene that will meet guest expectations, no guest is going to return back. Key to any successful cleaning programme is the employee should learn about the brand's core value for which they are working. Accommodation providers should conduct regular audit on hygiene and keep staff well trained on what to look on their daily rounds. READ MORE