Revenue Management continues to change rapidly. The days of "right room, right person, right price at right time" have long disappeared. Keeping up with the latest trends and keeping staff well educated is increasingly expensive and difficult. Outsourcing a property's Revenue Management has become a real and viable solution. Revenue Managers also present challenges for a property. What is their role? What does their job consist of? In the industry, most Revenue Managers really are Reservations Managers handling the duties of both jobs. This, of course, takes away their focus from both managing revenues and managing reservations. Not exactly a win-win situation. READ MORE

Among the many challenges for busy hotel executives is trying to develop new ways to improve the guest experience. From complimentary breakfasts to in-room entertainment, the hospitality industry has earned a reputation for identifying market trends and quickly implementing ideas designed to make a guests' stay more comfortable and enjoyable. Whether a vacation destination for families, or a respite for weary road warriors, hotels serve many different purposes but are unified by the commitment to create a positive experience for each guest. One of the best ways to create a positive guest experience is through the use of smart landscape maintenance. A good way to start thinking about your hotel's landscape is through the eyes of a guest. READ MORE

As a hospitality industry professional, you recognize the importance of actively engaging your guests, learning more about what brings them to town and what they are doing in your city once they've checked in. Beyond business travel and family vacations, you've probably noticed that an increasing number of your guests are special interest travelers in pursuit of cultural attractions such as the arts, heritage, and other cultural activities. These individuals - known as "cultural travelers" - collectively make up the rapidly growing and lucrative market segment of cultural tourism. Cultural tourism is an emerging market that has appeared on the radar screens, and marketing plans, of travel industry suppliers in recent years. The cultural tourism segment is comprised of a select group of travelers who either plan a trip to attend a cultural activity or who actively participate in cultural activities while on a trip, even if they are traveling for other reasons. READ MORE

While Africa is the "Cradle of Civilization" it lags behind all other regions of the world as we enter the 3rd Millennium. Half the population lives on less than US$1 per day, school enrollment is declining, and the average life-span is becoming shorter. While Africa accounts for 14 % of the world's population, its exports account for less than 1.6% and investment in Africa is less than 1% of global investment. Further, total net "Official Development Assistance" to Africa has fallen from previous levels of $17 billion to US$12 billion a year. This scenario is changing however. In July 2001, the 37th Summit of the OAU formally adopted a strategic framework for Africa's renewal called NEPAD - "New Partnership for African Development." NEPAD is first and foremost a pledge by African leaders to the people of Africa to consolidate democracy, sound economic management, peace and security, and people-centered sustainable development. READ MORE

It is clear that the boutique/lifestyle hotel niche is longer occupied by just a handful of rogue, counter cultural hoteliers. The evolution of lifestyle hotels from a very small, extremely specialized industry segment, to its current status as one of the fastest growing product types, has been nothing short of astounding. It is sometimes debated who actually was the pioneer who developed the first of what has become generally known as contemporary boutique hotels, in the United States. But clearly, the concept did not come from the mainstream hotel industry. Depending on to whom you talk, Ian Schrager, starting with Morgan's Hotel in New York, gets the credit; others will say that Bill Kimpton was the founder, converting broken down old small hotels in San Francisco into "gems", with "hot" restaurants next door. READ MORE