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HOTEL BUSINESS REVIEW

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Shubhra Mashelkar

The Trafficking Victims Protection Reauthorization Act (TVPRA) has contributed to increased legal activity taken against the hospitality industry recently. Civil liability under the law includes any business or individual that knowingly benefits from participating in trafficking-whether or not they were directly involved-creating significant risk and an importance of understanding key terms under the law. This article explores those terms and recent legal updates to consider. READ MORE

Jamie Bruce

Technology is revolutionizing how professionals connect, engage and collaborate. From AI-driven matchmaking and interactive site visits to touch-free check-ins and digital credentials, these tech innovations are enhancing efficiency, engagement, and decision-making in meetings and events. Jamie Bruce, President of Teneo Hospitality Group, explores 11 key advancements that are undoubtedly shaping the future of the industry. READ MORE

Drew Yancey

Hotel executives who embrace adversity as an opportunity can drive innovation, resilience, and long-term growth for all of their stakeholders. By investing in crisis preparedness, technology, service diversification, and value-driven relationships, leaders can transform disruption into strategic advantage and redefine guest experience in an ever-changing hospitality landscape. Success lies in adaptability, vision, and bold execution. READ MORE

Cathy O'Brien

With cancer rates rising, spas have a unique opportunity to incorporate oncology-specific treatments into their menus and offer impactful care to those currently undergoing treatment. Clinically-proven to improve symptoms caused by cancer treatments, these specialized therapies are not yet widely accessible, but through proper therapist training and increased awareness, can be a true asset to oncology patients. READ MORE

Kaye  Gitibin

In an age dominated by automation, high-touch customer service distinguishes itself through personalized, relationship-driven interactions. It goes far beyond merely addressing customer inquiries. It's about anticipating needs before they arise, curating exceptional experiences, and fostering long-term loyalty. Go Rentals excels at this by providing tailored services, attention to detail, and a seamless luxury experience for every customer. READ MORE

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