- Guest Service / Customer Experience Mgmt
- How Local Activations and Community Engagement Drive Hotel Success
A lobby isn't just a living room; it can be a town square. This guest-focused blueprint unpacks how a giant paella pan, a blood-drive bus, and a Christmas-themed guestroom turned my hotel into the community's favorite club house - and helped the P&L along the way. Read on for a playbook of magnetic local activations your hotel can also benefit from. READ MORE



