

- Guest Service / Customer Experience Mgmt
- Rethinking Regulation: Where Common Sense Meets Traveler Rights
Decades of privatization in the U.S. economy have led to inefficiencies in travel services, exacerbating the wealth gap and harming consumer experiences. By removing hidden fees and empowering travelers through policy, the industry can restore balance. This article explores these challenges, highlights recent policy interventions, and offers practical advice to enhance traveler rights while ensuring equitable access to public infrastructure. READ MORE