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Carrie Trimble

Global consumer preferences and values are shifting to be more deliberate. Travelers are interested in sustainable options that connect them to the destination and would prefer a few high-quality purchases instead of a larger quantity of lower quality options. Savvy hoteliers can tailor their amenities and service options to fit the current values of leisure and business travelers. READ MORE

Shivan Perera

Hoteliers may see an increase in available capital in 2024, much of it from private credit lenders. Lenders can channel new originations towards hotels due to the advantageous cap rates and continued robust operating performance. In this setting, hoteliers should consider exploring tailored, alternative financing options. Regarding term loans, as banks pull back, CMBS is still a viable option. READ MORE

Jacqueline Voronov

In today's interconnected world, social media is integral in our daily lives, transforming communication and impacting the workplace. Employees now use social media platforms for sharing thoughts, engaging with colleagues and even representing their employers. This article explores the legal implications of employees' use of social media, addressing issues such as privacy, free speech, harassment and intellectual property rights. READ MORE

Mary Barker

Explore the transformative impact of IoT integration, omnichannel experiences, and data analytics, which promise to redefine the hospitality customer journey. From high-tech, low-touch solutions to unbundled packages and maximized data utilization, discover the innovative trends that will continue to shape the industry in 2024. Embrace the digital revolution and stay ahead by providing unparalleled personalization, efficiency, and technological innovation. READ MORE

Jennifer Nagy

In a highly competitive industry with quickly evolving technology and heightened consumer expectations, hotels need to go above and beyond to stand out. Hyper-personalization is a targeted approach to marketing that creates a deeper emotional connection and increases conversions, making it an operational imperative for 2024 and beyond. This article will explain how to implement hyper-personalization at your property today. READ MORE

John Young

Hospitality is a fast-paced, multifaceted industry, which means staying relevant requires agile responses to external changes. The solution lies in a multi-disciplinary approach to problem-solving that fosters collaboration between all departments. This approach is vital for finding creative solutions to various issues or opportunities, optimizing operational processes, and leveraging departmental strengths for effective decision-making in the face of industry disruptions. READ MORE

Robert O'Halloran

Hospitality and tourism is a broad and diverse sector of internships and jobs: full-time and part- time throughout service sectors. This article will discuss where career pathways are heading and the opportunities for beginning a successful career. The article will also note career pathways planning, and the resources available for both individuals planning their careers and employers looking to optimize their workforce. READ MORE

John Mavros

A job description is one of the most underrated weapons in an employer's arsenal. A well-crafted job description can outline expectations, confirm employee job duties, and provide defenses to a myriad of employment lawsuits. Not only can job descriptions be a tool for compliance with laws, but they can also be a cornerstone of performance evaluations for purposes of effectively managing problem employees. READ MORE

Loren Balsam

Due to the challenges of traditional hotel development, developers are increasingly turning to condo hotels. Success requires careful negotiation of terms and cost allocations, as well as an understanding of the legal and physical nuances involved. Market analysis adds another layer of complexity, requiring a well-structured strategy that can deliver both short-term returns and a lasting residual income stream. READ MORE

Amy Draheim

Savvy F&B operators and marketers are redefining dining experiences in the wake of ever-changing guest wants and rising food costs. This isn't just about serving meals, it's about creating stories, carving out unique spaces, and building fruitful partnerships. In "Raising The Bar In Hotel F&B," Amy Draheim showcases how to transition hotel F&B outlets from routine offerings into dynamic, revenue-generating bars and restaurants. READ MORE

Paul Sawford

Harnessing the power of modernity can unlock the hidden potential of historical sites, transforming them into hubs of communal engagement. Resort operators can use contemporary architectural design and tech tools, such as artificial intelligence and augmented reality, while striking a balance between preserving heritage and remaining relevant. Here are some examples of how to do it right. READ MORE

Karthik Namasivayam

What is hospitality? Time to rethink? The author discusses the various components that make up a hospitality experience. With this clarification, it is possible to think creatively about the inclusion or non-inclusion of various components in the development of hospitality experiences. The intention of this article is to motivate strategic reevaluation and creative redesign of existing services given the opportunities that advances in technology provide hospitality professionals. READ MORE

Alexander Mirza

Artificial intelligence and robotics are transforming entire industries. But without Responsible AI, utopia can easily turn into dystopia. Travel and hospitality executives should create a new international organization to establish an agreed upon terminology, development guardrails, auditing standards and compliance systems for the responsible development and release of generative artificial intelligence. READ MORE

Ahmed Mahmoud

The hotel industry is an ever-changing landscape, like many others industries, it has been unpredictable over the past few years, especially in regards to revenue management with unprecedented growth and innovation. From advanced reservation systems to personalized guest experiences, technological advancements have played a crucial role in shaping the way hotels, resorts, restaurant and others provide their services to customers. READ MORE

James Downey

Lodging managers who know the mechanics of double-entry accounting understand the world of checks and balances for their business. This age-old process is a main financial staple in all industries where debits and credits truly rule the accounting world. This article will provide an easy-to-follow tutorial for the uneducated using real world examples. READ MORE

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