HOTEL BUSINESS REVIEW

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Dan Surette

As meetings and events evolve, it's imperative for hotels and venues to remain responsive and proactive, while also providing the comfort factor that meets attendees' expectations. Without question, any new outdoor offerings should not only address the customer's present needs, but also incorporate existing surroundings to provide a long-lasting property enhancement that will endure well beyond the current concerns. READ MORE

Allison Handy

Creativity is the name of the game for hoteliers looking to attract group business as the industry recovers. From changes to service offerings, properly utilizing and transforming existing space, to remaining compliant with health and safety measures, there are many considerations for owners and operators. What has proven to be successful and where do hoteliers begin? READ MORE

Stephen Friddle

Everything has changed. To be successful, hotel executives must re-examine what is important to hotel guests, event attendees, and employees while finding unique ways to exceed expectations in an ever-changing environment. The uncertainty in the travel and events industry has sharpened the focus of innovators in hospitality to go back to the basics with a fresh set of eyes. READ MORE

David Ashen

Shorter trips for leisure travel have caused the resurgence of the mom-and-pop independent hotel. Now being scooped up by larger hotel groups, how has this landscape changed? Areas like the Catskills are seeing leisure travel growth, as urbanites look for safe travel alternatives that don't rely on air-travel. Pre-1950s resort towns are seeing new life and hoteliers are finding opportunities in sopping up small resorts all over the country. READ MORE

Kelley  Maddox

With the return of in-person events on the rise, people are excited to immerse themselves back into their pre-pandemic routines. However, events as we know it have changed and will continue to evolve. Amongst change comes the need for flexibility to adapt to today's new normals. How can events accommodate guests as in-person gatherings begin to resume with the COVID-19 in mind? READ MORE

Kaaren Hamilton

Meetings and events best practices applied with flexibility and empathy will help planners and suppliers ensure the best win win outcome through these continuing challenging economic conditions. Staying focused on stakeholder objectives while working closely across the functional areas of the operation, hotel salespeople will test their skills and creativity. It is important to remember the foundation while being mindful of all possible outcomes. READ MORE

Karyl Leigh Barnes

As the travel industry rebuilds, group and business travel will be slow to return, but destination marketing organizations (DMOs) are invaluable partners for hotels looking to attract meeting and conference planners again. Understanding how DMOs are working for hotel partners is key to ensure both entities cooperate efficiently in achieving a shared goal: keeping business travelers interested in their destination. READ MORE

Amanda Holland

As we return to in-person group meetings while still navigating the challenges of an ongoing global pandemic, "Six Keys to Group Meeting Success," highlights important areas of focus for event venues and group meeting planners to consider. The article stresses the importance of technology, safety, clarity, flexibility, creativity, and hospitality as valuable tools to ensure a continued safe and successful return to live events. READ MORE

Conor Kenny

Intuitively, it is in the nature of mankind to seek certainty, but this will always be a philosophical vice. Uncertainty fuels debate and becomes the perfect playground for self-appointed visionaries. In this article, Conor Kenny looks forward at what might or might not be for the future for meetings as we once knew them. To have a sense and belief in certainty, first we have to doubt it. Only then can we develop a rationale. This article will look at why the meetings business, whichever way, will change. That is for certain. READ MORE

John Welty

Many guests will remember the start of hotel sustainability programs as the little placards in hotel rooms asking guests to reuse towels if possible, to help conserve water. In many cases investments in more environmentally friendly operations have gone well beyond the impact of laundry on the hotel's carbon footprint. However, like all good deeds, there can be unintended consequences. READ MORE

Mark Hemmer

"Food, Glorious Food" famously exclaims the opening chorus of the musical Oliver! We know that feeling well, from the ever-present morning breakfast at our hotels to full-service bars and restaurants. Enter the pandemic on this stage, impacting most every phase of hospitality operations, including food and beverage. This article discusses how agile hotel operators have overcome these challenges, keeping F&B integral to the guest experience. READ MORE

Ewald Biemans

Plant-based dining is a global movement growing at warp speed. In 2020, plant-based food sales grew twice as fast as overall food sales. Vegan, vegetarian, and flexitarian, discover the key to plant-based menu creation that is just as creative and approachable for strict vegans as well as flexitarians, alike. Learn how a hotel's dining experience can be both satisfying and sustainable. READ MORE

Robert  Hood

How did you hospitality environment fair during COVID and more importantly coming out the other side, many were battered, bruised and none were left unscathed. As many did we tried to look toward a similar situation from the past in desperate ability to assimilate with some event which could have come close to the COVID era, but there was none. For the foodservice industry it was all new territory where participants were to adapt and move on or be left behind, this is how our organization adapted. READ MORE

Alexander Mirza

The focus of this piece is about how to implement diversity at the CEO level when owning a hotel and whether a CEO's diversity agenda should include the Board and Human Resources leader, and how to build a strong diversity department in the corporate office. With diversity data, sharing employee-volunteered data with all levels of the organization and franchised properties is the best way to go. READ MORE

Andrea Stokes

Over the past year, brand franchisors modified F&B standards to help hotel owners and operators lower expenses. Some owners hope leniency with regard to standards will continue. Yet guests were generally unhappy with the changes, especially the reduction (or elimination of) complimentary breakfast at limited-service hotels. As we move into a new normal, franchisors and hoteliers must take guest expectations-and the competition-into account before making pandemic-related changes to F&B permanent READ MORE

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Coming up in November 2021...

Architecture & Design: Wellness is Key


Like every other facet of hotel operations, architecture and design firms are adapting their work to ensure the safety and well-being of both guests and staff. New ways to bring Wellness into hotel spaces are being explored and these solutions are taking on many forms. Hotel designs are incorporating more open floor plans, open air spaces, high ceilings, outdoor areas and operable walls into their spaces. Guests no longer want to be packed into tight areas. More "biophilic" elements are also being incorporated, offering guests the sense of being outdoors. Another trend is the reimagining of guest rooms to support remote work capabilities. Some hotels are converting empty guest rooms into office spaces, complete with effective lighting and suitable backgrounds for video conferencing. Dedicated Zoom Rooms are also becoming increasingly popular. The main goal is to provide guests with a positive experience in a space that feels safe and comfortable. These are some of the architecture and design subjects that will be covered in the November issue of the Hotel Business Review.