Modern hotel loyalty programs have transformed, moving beyond simple points-based systems to personalized experiences, subscription models, and deep guest engagement. With technology, data security, and evolving traveler expectations reshaping the landscape, hotels that adapt can drive more direct bookings and revenue. Discover how the latest trends in loyalty programs are redefining guest relationships and securing long-term success. READ MORE

The hospitality industry currently stands at a crossroads, grappling with unprecedented challenges posed by the climate crisis. Hotel owners and operators need a pragmatic shift to address these challenges and a forward-thinking strategic approach to adaptation. This article explores how industry players can proactively assess climate risks, implement adaptation strategies, and reposition?their properties to ensure long-term sustainability. READ MORE

In an era of global uncertainty, artful hospitality has the power to unlock deeper human connections. At AWAY Spa W Philadelphia, Luna Maye and her team believe true luxury isn't about exclusivity-it's about creating spaces where everyone belongs. By focusing on genuine care, regulated service, and accessible wellness experiences, the team is pioneering a "Luxury Liberated" approach that transforms traditional hospitality into a sanctuary of authentic connection. READ MORE

The article discusses the challenges and opportunities in hotel refinancing. While the industry has recovered post-Covid, factors like rising interest rates, labor costs, and brand standard compliance make refinancing difficult. High-quality sponsorship and strong business plans are crucial for securing favorable terms. The market is shifting toward debt funds, with local banks showing interest in stabilized properties. READ MORE

Workplace culture can make or break a company. Engaged and motivated employees are essential for success, but creating and maintaining a diverse and inclusive environment can be challenging. This article shares strategies for achieving a more diverse workplace, including partnering with local organizations, developing an EDI committee, bringing in external experts, using anonymous surveys, providing continued education and clearly defining brand values. READ MORE