HOTEL BUSINESS REVIEW

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Ben  Hanuka

The pandemic has caught all industries by surprise and the hotel industry is not an exception. Parties were not prepared for, and did not anticipate, the extreme challenges that the pandemic would end up causing to hotel rebranding renovation projects. That has led to major delays and at least technical non-compliance with PIP requirements for projects that started before the onset of the pandemic. Franchisors should take that into consideration when assessing non-compliance with PIP. READ MORE

Jessica Brown

The COVID-19 pandemic continues impact the hospitality sector. Analytics suggests that recovery to pre-pandemic levels for the hard-hit business travel sector will not be achieved until 2023 or later. This article examines current legal trends in the alcohol beverage retail space, and encourages hotels to assess the opportunities present in the changing licensing regime in their respective states. READ MORE

Ryan McAndrew

Despite solid recovery in travel, the supply of new hotel rooms has slowed significantly, held back by rising interest rates, supply chain delays and a tight labor market. In the short term, supply will struggle to keep pace with demand, but as economic headwinds resolve, the long-term outlook appears robust. READ MORE

Phelim Pekaar

Hotel accessibility matters as much online during the booking journey as it does when those with disabilities come to stay. Hotel operators who recognize this and ensure that their digital presence is ADA compliant will benefit from reduced risk of lawsuit, an enhanced brand reputation, and will be well positioned to capture a slice of the growing accessible travel market. READ MORE

Wendy Hansen

The Covid-19 pandemic raised many new and polarizing issues in the work environment, not the least of which were vaccine mandates. This article will provide a brief overview of the status of vaccine mandates, consider the most common claims made by employees, and provide some points for hotel employers to consider before modifying or withdrawing a mandatory vaccination policy. READ MORE

John Mavros

Over the last decade, there has been a drastic change in cannabis laws. Not only has recreational and medicinal marijuana been legalized in many states, but states have put specific protections in place for employees who engage in off-duty cannabis use. Can employers still maintain a drug-free workplace? READ MORE

Gregory A. Hearing

The COVID-19 Pandemic imposed disruption and hardship on hospitality industry employers. Now that employers are actively recovering from the receding Pandemic, nationwide organizing efforts threaten to take advantage of the fragile situation left in the Pandemic's wake. Hospitality industry employers should understand the current state of U.S. labor laws and increased post-Pandemic organizing efforts and how employers can maintain a non-unionized workforce. READ MORE

Charlotte Tullis

The UK's hospitality industry is in the grip of a staffing shortage crisis, with the latest figures from the ONS indicating that in the last quarter, there were c.158,000 vacant positions. In this article, we explore the socio-economic factors driving the crisis, and what those in the industry can do to ensure labour shortages do not negatively impact customer experience. READ MORE

James Downey

The concierge service business is picking up steam in the hospitality industry now that COVID is on the wane and travel among leisure and corporate markets is increasing. As a result, the need for personalized assistance for the traveler is becoming big and really profitable. READ MORE

Mikaela Whitman

Human trafficking is a global problem that has increasing insurance coverage implications. According to the Labor Organization Board, in 2017 there were 24.9 million victims of human trafficking worldwide. Human trafficking has become a serious concern not only for those victims and their families, but for those in industries that could arguably benefit from the human trafficking enterprises. READ MORE

Lauren Stewart

In the initial days of the pandemic, there were immediate existential problems that required innovative solutions. People risked infection. Hotels faced shuttering. Cities needed to aid their at-risk populations. Some hotel owners and cities quickly devised a plan that could house homeless and/or isolating populations to ride out the pandemic. The consequences of these arrangements are now under consideration. READ MORE

Dena Calo

Many companies in the hotel and hospitality industries around the country have recently seen a significant uptick in state and federal wage and hour investigations in recent months. While full wage and hour audits take time, expense and energy (which takes away from business operations) there are some basic assessments you can do to understand wage and hour claims and what an investigator will ask for. READ MORE

Kenneth Heymann

Hospitality's legal environment is forever in a state of flux as external factors and internal issues continue to lead to the rise of new labor statutes. Ensuring full compliance with new laws can be a challenge, but new technologies are allowing hoteliers to sidestep the guesswork and create work environments that attract and retain productive employee teams. READ MORE

Helen Zaver

The pandemic significantly impacted the real estate industry around the world, with U.S. hotels being one of the hardest hit sectors. As COVID-19 mitigation measures continue to be lifted, travel for both leisure and business are picking back up. The Southeast has long been a tourism hotspot in the U.S., so what does this mean for the region's hotel economy? READ MORE

Robert  O'Halloran

The pandemic has impacted us all in the way we live, work and play. Additionally, the pandemic has impacted our businesses, how we work and where we work. The issues from the pandemic also impacted the hospitality legal environment. This article will highlight multiple areas of lodging and hospitality operations, as human resources, safety and security, and technology. READ MORE

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Coming up in March 2023...

Hotel Human Resources: The Great Resignation


Hotels have always struggled with the task of attracting and retaining qualified employees. At any given moment, hotels are consistently understaffed which makes providing quality guest services a persistent challenge. Additionally, as a consequence of the pandemic, there has been a mass exodus of workers who left their employers and haven't returned. This phenomenon has become known as the Great Resignation. In one month alone last year, over 900,000 employees left hospitality jobs, affecting all areas of operations including frontline workers,  restaurant and housekeeping staff, and hotel management. To overcome these challenges, Human Resource departments are implementing a variety of solutions. First, they are reassessing their wage and benefits guidelines in an effort to become more competitive. They are also leveraging digital technology to attract and retain talent, and to improve the employee experience. The goal is to centralize communications, enhance employee engagement, empower independent decision-making, and expand educational opportunities. The March Hotel Business Review will explore what some HR professionals are doing to address these critical employment issues in their respective departments.