While business travel may never completely reach pre-pandemic levels due to the success of remote working, business travelers are slowly returning to in-person trade shows, client meetings and team gatherings in 2022. As hoteliers plan for this return, what can hotels do to welcome back these guests and improve their experiences? READ MORE

2020 certainly served as a reminder that we must be prepared for the unexpected. In business, that means understanding what comes next should your business, or hotel in this case, face an unexpected interruption. A proactive approach, as opposed to a reactive approach, could be the key to getting back to business faster, keeping the hotel's reputation intact, and maintaining a healthy revenue stream. READ MORE

In this article, Susan Kuchta,VP, Sales and Strategy at Prism Specialties, discusses how to find the right restoration partner for your hotel. She also details what are the steps you should take to ensure that the restoration partner you choose is reliable and able to fit your needs. From televisions to the lobby sculptures, Ms. Kuchta talks about the best way to restore your hotel's items, prepare your business before disaster strikes and get your hotel and lodging business back to work as soon as possible. READ MORE

The hospitality industry has lost its way and nobody dares to point this out in articles or at hotel conferences. Hospitality is about unconditional love and the hospitality experience should radiate the energy and spirit of unconditional love, but hotel group executive boards continue to be blind to this. This article serves to cast light into the darkness. READ MORE

During the current crisis, Quality (Assurance) has not been high on the agenda of most hoteliers or their bosses in the corporate offices. The situation is being exacerbated by huge staff challenges-turnover-that most hotels face. Perhaps this is a good time to question the status quo and the traditional approach to improving and perfecting quality. READ MORE