Technology is influencing all aspects of hospitality operations. In this article, I explore the influence of technology on hospitality human resources. There is evidence that the pandemic has hastened the adoption of technologies supporting the evolving industry environment. The adoption of technology solutions in the hospitality industry, which considers high-touch interpersonal services as its raison d'etre, must be nuanced. READ MORE

The pandemic has forced the hospitality industry to reflect and recognize how to make their businesses prosper in times of societal and economic hardship. As the entire industry was brought to its knees, it's critical to recognize that while hospitality tends to be a wonderfully multicultural place to work, there is still so much room for improvement in terms of diversity among employees and in recruitment efforts. READ MORE

As hoteliers struggle with a labor crisis, new labor management technologies will play a vital role in ensuring a property's compliance with emerging labor laws. Not only can labor management technology ensure compliance, but developments in AI and automation can also aid in prevention and risk mitigation, ensuring an optimized and satisfied workforce while continuing to meet hotel business and guest service needs. READ MORE

The definition of what a dress code is and what it should contain must expand beyond "Do's and Don'ts" and specifying whether to wear business professional or business casual attire. While having a dress code may seem outdated, it is crucial to maintain a dress code within your resort, property and/or hotel. Here's why. READ MORE

With lessened restrictions worldwide, more and more people are booking their next destinations. That's why the hotel industry must seek new ways to break through the clutter and stand out against the competition, attracting new and returning visitors. The first step is to ensure that the approach and message resonates with the target audience. And then, help make their stay unforgettable. READ MORE