The hospitality industry has lost its way and nobody dares to point this out in articles or at hotel conferences. Hospitality is about unconditional love and the hospitality experience should radiate the energy and spirit of unconditional love, but hotel group executive boards continue to be blind to this. This article serves to cast light into the darkness. READ MORE

During the current crisis, Quality (Assurance) has not been high on the agenda of most hoteliers or their bosses in the corporate offices. The situation is being exacerbated by huge staff challenges-turnover-that most hotels face. Perhaps this is a good time to question the status quo and the traditional approach to improving and perfecting quality. READ MORE

After a year marked by quarantine and isolation, travelers are looking for total escape. Families and individual travelers are more eager than ever to think out-of-the-box and reluctant to book a room in a run-of-the-mill hotel with generic amenities and design elements. The kinds of nuanced design and architecture features that provide guests with truly transformative experiences will be increasingly more important for the next generation of hospitality projects. READ MORE

Travelers re-engaging the world after COVID-19 pandemic isolation seek culturally authentic, spiritually fulfilling, and physically safe and healthy hospitality settings for rejuvenating experiences and a sense of well-being. Business travelers or families on vacation may be interested in exploration and adventures or a place to decompress from their busy work schedule; wellness and sustainability are central to satisfying these desires. READ MORE

Cheryl Smith, Regional Practice Leader, and Alex Campbell, Director of Hospitality Studio, of NELSON Worldwide, discuss the hotel design trends hoteliers and travelers can expect to see in the new year. The design experts will provide insight into how the pandemic shifted traditional hotel design and how to create a memorable experience for guests while keeping their health and safety top of mind. READ MORE