In an age dominated by automation, high-touch customer service distinguishes itself through personalized, relationship-driven interactions. It goes far beyond merely addressing customer inquiries. It's about anticipating needs before they arise, curating exceptional experiences, and fostering long-term loyalty. Go Rentals excels at this by providing tailored services, attention to detail, and a seamless luxury experience for every customer. READ MORE

From mismanaged resources to overlooked opportunities, scaling efforts can easily falter. In this article, Maria Flores Portillo puts together a "Not-To-Do" list-a guide to avoiding the pitfalls that threaten even the most promising businesses. With this roadmap, readers will be better equipped to navigate the complexities of scaling while ensuring their business thrives in the long run. READ MORE

How are meetings evolving, and what will the role of technology be in the future? Organizations invest many resources in meeting spaces, convention centers, and event destinations. Will companies be willing to invest in meetings and events and support employee travel, or will technology alternatives be an option? This article will discuss trends, technological tools, and alternatives. READ MORE

As automation reshapes hospitality, hotels are discovering how smart tech can elevate service, streamline operations, and support sustainability-without losing the human touch. From AI-driven energy savings to personalized guest experiences, this article explores how innovation is redefining luxury. Discover how forward-thinking properties are blending efficiency with empathy to meet the evolving expectations of modern travelers. READ MORE

The hospitality industry faces challenges in talent retention and development. HR professionals are crucial in reshaping career paths by offering education, mentorship, and structured training programs. Initiatives like fast-tracked leadership development and debt-free career courses can help bridge workforce gaps. By fostering a more supportive environment, HR teams can build a sustainable, skilled workforce that drives industry success. READ MORE