The traditional spa amenities are no longer a prerequisite for the provision of wellness. High capital expenditure or disruptive change to a property is not required to provide a heightened, quality wellness experience to a guest. Introducing wellness touch points into non-wellness properties and a better understanding of guests' lifestyles need not be a cost driven exercise with major benefits to both the guest and operator. READ MORE

The hospitality industry has not changed significantly in the past 100 years basically. While the making of reservations and researching locations has done a wholesale flip in the past 20 years, at the end of the day, guests arrive, get a room, expect it to be clean, stay, check-out, hope for a correct bill, and continue on with their lives. How can technology help vs. hinder that expectation and process. READ MORE

Automation and AI help hotels, restaurants, and airlines manage labor shortages by managing simple check-ins, order-taking, and basic customer service inquiries. This enables employees to concentrate on more intricate customer interactions, personalized service, and high-value duties. Some examples include AI-powered chatbots, self-service kiosks, and cleaning systems. The future is not merely about replacement but adaptation and partnership, leading to a redefinition of many job roles. READ MORE

Studies have found that approximately 65% of Gen Z employees leave their jobs within the first year of employment. As Gen Z replaces millennials as the youngest generation in the workforce, they also present a different mindset and new set of preferences when it comes to their ideal workplace. This article shares strategies, programs and policies that may help retain Gen Z talent. READ MORE

Of all the tasks required of management, terminating an employee is probably the most difficult and discomforting. This article provides a series of steps to follow in the process of terminating an employee. It addresses how to deal with Performance Improvement Plans, how to prepare to terminate someone, and how to protect yourself and the organization.. READ MORE