HOTEL BUSINESS REVIEW

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Cornelius Gallagher

How do food and beverage operations at Celebrity differ from operations in a typical high-end hotel or restaurant you might ask? The answer is, there are more similarities than there are differences and at the end of the day we are not in the cruise business….we are in the hospitality business. The people business. The business of creating long lasting memories and world class pleasurable experiences. READ MORE

Roy Breiman

The effect of the pandemic that kept people indoors and out of restaurants had an impact that was significant for those in hospitality. Yet with all the hardship came an opportunity for new ventures, creative risks, and increased efficiencies to match the changing regulations. As we head into a new "normal," it is time to look at what changes during COVID-19 will shape how we operate in the future. READ MORE

Andrea Grigg

The pandemic impacted many aspects of the hotel industry and the food and beverage sector was not immune. As hotels re-open and look forward to the future, new trends have emerged surrounding health and wellness, supporting local businesses and communities and utilizing new technologies for both customer-facing and back-of-house solutions that will be game changers for the hotel industry as a whole. READ MORE

Dana Pellicano

As the industry moves toward recovery, food & beverage programs at hotels have the opportunity to lean in to innovation, reinvention and shifting consumer behaviors to creatively capture increasing demand. Here, Marriott identifies new opportunities to ensure dining and drink remains at the heart of travel and the hotel experience for years to come. READ MORE

Greg  Vassos

How can the hotel industry respond to guests' patterns of desired change to make lodging less daunting for travelers? Chef Greg Vassos sheds light on the future of the F&B industry and how hotel owners and operators can respond to new health and safety standards while still providing guests with the most enjoyable experience possible. READ MORE

Mary Tabacchi

Gut Instinct!! Are hotels' immune systems at work? Talk about gut instinct – perhaps its more than we think. Should hotel owners, managers, and staff care? Peer reviewed science journals connect gut-brain immunity. Your hotel is a safe haven. A bit edgy? How to build immunity? Serve tasty healthful meals. Make exercise fun and readily available to all, staff included. Encourage everyone to practice yoga, sleep well and meditate. READ MORE

Robert  O'Halloran

The Covid-19 pandemic exposed many of the struggles of the hospitality industry and perhaps particularly in the hotel F&B sector. Many restaurants, in general, pivoted quickly to survive and some that did not, may not open again. F&B in lodging seems to have always had an image problem and in some cases struggled with their F&B outlets. This article will discuss best practices for the F&B industry including the lodging sector and their applications planning for the future. READ MORE

Danny Py

The U.S. labor shortage is a serious challenge affecting the hospitality industry's COVID-19 recovery. In this article, First Hospitality Vice President of Food & Beverage Danny Py explores several factors that have led to the shortage and how restaurants can be more proactive in meeting these issues head on. From health and safety, to employee burn out and technological advancements, navigating the recovery period is no easy feat for food and beverage operators READ MORE

Amy Draheim

In-room dining remains on the chopping block. Along with the pandemic came a barrage of attacks on in-room dining in the form of delivery apps that could deliver on a promise of temperature controlled eats from the city's hottest kitchens to your hotel room door. Has the pandemic opened the door to a better way, or can the time-honored tradition of "room service" live to see another day? READ MORE

James Downey

Coming out of the COVID pandemic requires hotel and restaurant operators to carefully scrutinize their financial position as it stands currently. After the extreme upheaval from COVID, it might be all-to-easy to overlook standard financial measures. However, hoteliers should quickly get back into the habit of monitoring standard ratios, and create plans to bring current, post-COVID readings back to the "normal" range as quickly as possible. READ MORE

Zain Jaffer

Restaurants are an irreplaceable pillar of a great guest experience. From Michelin star dining to quaint B&Bs, hoteliers would struggle without in-house restaurant services. Tech-empowered solutions-supply chain management, sanitation, and personalized dining-will help restaurants take back their rightful role in hospitality 2.0. READ MORE

Jeff Dover

The COVID-19 pandemic impacted the food and beverage industry significantly, no more so than in hotels. As hotel occupancies grow and food and beverage operations ramp up, an opportunity presents itself to make the Food and Beverage Department more of a profit centre than ever before. We will examine how hoteliers can use the lessons from the pandemic to re-image their Food and Beverage Departments. READ MORE

Sergio MacLean

For many hotels, the pandemic led to the sterilization of the hospitality experience. With hotels serving as an escape from reality, did these changes burst the bubble that travel creates, hurting recovery in the long run? Sergio Maclean of Mac&Lo Hospitality explores how optimizing guest experience does not have to mean compromising safety, and will ultimately help set the tone for building back to business as usual. READ MORE

Ben Keliher

Hospitality has only begun to scratch the surface of reducing food waste, but there are steps that can be taken now that will provide a backbone for the industry. The Rubens at the Palace hotel in London has implemented new strategies with The Red Carnation Hotel Collection to act on this issue, by installing AI technology in their kitchens and offering a new collection of sustainable food experiences for guests. READ MORE

Thomas B. Meier

Having a solid foundation in place helped Avani, a Minor Hotel Group brand, to quickly roll out a range of enhanced safety and hygiene measures when the pandemic hit. Many months on, it has launched a number of new initiatives, while many of its hotels are re-imaging traditional hotel experiences altogether. READ MORE

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Coming up in November 2021...

Architecture & Design: Wellness is Key


Like every other facet of hotel operations, architecture and design firms are adapting their work to ensure the safety and well-being of both guests and staff. New ways to bring Wellness into hotel spaces are being explored and these solutions are taking on many forms. Hotel designs are incorporating more open floor plans, open air spaces, high ceilings, outdoor areas and operable walls into their spaces. Guests no longer want to be packed into tight areas. More "biophilic" elements are also being incorporated, offering guests the sense of being outdoors. Another trend is the reimagining of guest rooms to support remote work capabilities. Some hotels are converting empty guest rooms into office spaces, complete with effective lighting and suitable backgrounds for video conferencing. Dedicated Zoom Rooms are also becoming increasingly popular. The main goal is to provide guests with a positive experience in a space that feels safe and comfortable. These are some of the architecture and design subjects that will be covered in the November issue of the Hotel Business Review.