Hotels are entrusted with guests' personal and financial information. Protecting that data from nefarious actors and the increasingly sophisticated infostealers-which use emails, malvertising, spoofed websites and more to trick users into downloading malware that steals sensitive information stored on the infected computer-is financially and reputationally paramount for all hotels, regardless of size, guest profile, or geographic footprint. READ MORE

The hospitality industry is at a crossroads, driven by the rise of the 'Work From Hotel' (WFH) trend. As remote work becomes integral to modern life, hotel designs across North America are evolving to meet the needs of travelers seeking a seamless blend of work and leisure. This transformation focuses on creating spaces that support a hybrid lifestyle of comfort, productivity, and relaxation. READ MORE

The article compares brand-managed hotels with third-party managed hotels, outlining their key similarities and differences, and advantages and disadvantages. Each model has its strengths and weaknesses, and the ideal choice will depend on an owner's unique needs, market conditions, and long-term strategic vision. By weighing these factors carefully, owners can find the right balance to drive profitability and success in their hotel investments. READ MORE

Smart technologies like AI, IoT, and advanced analytics are transforming hotel F&B operations by streamlining efficiency, reducing costs, and delivering personalized guest experiences. From optimizing inventory to enhancing sustainability, these innovations are setting new standards in hospitality. The future lies in balancing cutting-edge technology with the warmth of human hospitality to meet modern demands, maximize profitability, and redefine excellence in a competitive hospitality landscape. READ MORE

To create unforgettable experiences, event planners turn to hotel event managers skilled in attention to detail and anticipating needs. These managers can turn first-time clients into loyal, repeat customers by offering special touches. Denise Reid, Past President of the Event Service Professionals Association (ESPA), provides key strategies to help hotel event managers deliver exceptional service and ensure event planners return for future events. READ MORE