We live in a digital era fueled by connected devices and experiences. The Internet of Things (IoT) has completely transformed the way we live, work and play. This very concept funnels directly into the waste management industry. Enter the "internet of trash," where technology is designed to help you solve your waste and recycling challenges while making your program more efficient and sustainable for the long term. New innovations can help you keep your hotel waste program in tip-top shape and positively impact your bottom line. READ MORE

As the hospitality industry continues to grow and change, traditional strategies are being tested and it can be daunting for revenue managers to know how to adjust. This article features insights from industry experts on distribution, direct bookings and rate parity. Our experts share some of their challenges and approaches to revenue managing whilst aiming for a seamless customer experience. We also look at some key trends, including harnessing customer data, the upturn of direct booking, and new developments from hotels in order to keep up with market changes. READ MORE

As the experience-based economy continues to drive hospitality business, there is a parallel and growing trend toward biophilia, people's innate connection with nature. For over 35 years, American architect Patrick Burke, AIA has led Michael Graves Architecture & Design to create unique hospitality experiences for hotel operators and travelers around the globe, in Asia, Europe, the Americas, and the Middle East. Citing expert knowledge in the field of biophilia, he discusses the many ways that hospitality design can respond to the natural world, incorporate natural features at every scale, and enhance the guest experience. READ MORE

Human Resource Executives in the Lodging and Restaurant Sectors utilize systematic tracking mechanisms in order to "categorize" and monitor associates and key talent. Some tools work readily smoothly but depending upon the size and scale of the organization, these KPI tools may need modifications in order to result in the better information, useful for the continued training and success of employees. The "Four-Box Grid" offers the advantage of easy tailoring to the success metrics of a specific team, department, market, or organization. And, if anchored to specific metrics, it can facilitate discussions and decisions related to development and succession planning. READ MORE

How do hoteliers, real estate management companies, asset managers and the like attract the traveler and make their property unique, desirable and sought after? Hotels have been curating a guest experience for years and have discovered that a more personalized, interactive and authentic experience delights their guests. An important part of hotel design is creating a strong narrative for each hotel. What is the hotel's story? Designers should create a design story for each hotel touching on the history of the hotel, the surrounding neighborhood, the mission of the property, the dedication to its guests. This story leads to better understanding of the goals of each project and builds trust, comprehension, receptivity and more. READ MORE