HOTEL BUSINESS REVIEW

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Jason Ferrara

While some signs of economic stabilization have started to emerge, many hotel workers are still handling heavier workloads due to downsized staff levels - a stressful situation that can result in worker burnout. As a hotel leader, it's essential to closely monitor your staff and make an effort to reduce burnout and promote healthy work/life balance. This article offers five solutions to help your hotel workers manage these challenging times, so that they can keep stress levels low and productivity high. READ MORE

Mike Handelsman

When it comes time for hotel owners to sell their businesses, they'll often rush to make improvements to make their establishments more appealing to buyers. While it is sometimes possible to make "quick fixes" to make a business more appealing to buyers, the hotel owners who have the greatest success selling are the ones who have taken the necessary steps to improve their businesses all along the way. In this article I discuss five important questions hotel owners should ask themselves - whether planning to sell soon or much later down the road - to ensure their business is fit for sale. READ MORE

William A. Brewer III

Fractional ownerships have emerged as the hot new trend in the hospitality industry. Fractional ownerships enable multiple individuals to own a specific piece of real estate in common, with each holding a deed for an undivided share in the property that may be bought, sold, traded, or bequeathed like any other real estate asset. In addition, much like a timeshare, each interest entitles its owner to possession of real estate for a certain amount of time each year. However, in timeshares, the "owner" typically purchases only a contractual right to occupancy, not an interest in real property. Thus, the critical difference between the two concepts is in the nature of the investment. READ MORE

Rory B. Loberg

The trend over the past few years has been for more colleges and universities to add lodging products to their campus community. Some of these are single use facilities dedicated to executive education and weekend MBAs. Many are mixed use facilities that cater to all of the university departments and administration. Many of the departments on campus will have lodging and meeting needs. It is intended that these facilities serve as the front door and the living room of the campus. One of the keys to the success of these lodging facilities is that the operator fully embraces the philosophy and mission of the campus. READ MORE

Jim Poad

When President Obama was elected in 2008, it was with the promise that the new administration would take long-awaited steps toward regulating greenhouse gas emissions. They delivered, and didn't delay in introducing the Climate Bill, a document that if passed into law will change the way that America does business. This article discusses the opportunities all businesses will have in the not so distant future, and how to make the most of them. READ MORE

Marta Fernandez

Hotel closings are hitting record levels, but for all the right reasons! Unlike closings caused by the "great real estate depression" of the early 1990s, hotels are closing today in record numbers for major rehab and construction projects, conversions to condo hotel or residential condos, and expansion. The robust recovery in the hotel industry has brought plenty of business and leisure travelers willing to pay for a better hotel experience, or wanting to get in on the condo hotel boom. Hotel developers and owners increasingly find that construction is so extensive that it is advisable to close the hotel while the work is being performed. READ MORE

Judy Singer

Going green is not a trend... it has a life of its own that continues to grow and gain momentum. This phenomenon is becoming so prevalent that people are moving away from the term "green" and have embraced the larger concept of "sustainability" because it better describes the long-term and on-going evolution and revolution of personal, cultural, economic, environmental and global well-being. As more and more individuals and corporations are engaging in the sustainability culture, it is important to see how well-aligned this is with the spa revolution of the past 10 - 15 years. Spas went from being trendy to being on-trend; from being a luxury to a necessity; from elite to main street; from loss-leaders to profit-makers. Substitute the word "sustainability" for "spa" and you will see the similarities and synergies. READ MORE

Judy Singer

In the last several years, spa development in the hospitality and lifestyle real estate industries has boomed. As more and more spas are built, the challenge will be to find, train and retain staff. For those of you who already have a spa, you know that the spa staff are not exactly like all the other staff at your property. Many of them are care-givers, nurturers and healers. In this article, I will try to give some insight into the challenges and opportunities for staffing your spa with people who are "grounded" and who possess the right skill set, attitude, vision and professionalism to make the spa a successful, marketable and profitable venue within the hospitality industry. Since staffing is so important, I thought it would be beneficial to hear from people who are operating successful spas on a daily basis. Therefore, I invited several well-respected spa operators who have extensive experience to share some of their insights and strategies. READ MORE

Judy Singer

When the spa is a successful venture, there is a positive impact on your "core" business which is to sell hotel rooms and lifestyle real estate. If you do not have enough qualified, passionate and dedicated spa staff, it will be very challenging, if not impossible, to provide the type of experience that the guests expect. I have invited five Spa Directors whom I consider to be among the best in the spa industry. They have been selected because of their first-hand experience and proven records of financial success at some of the top spas in the United States. I am very grateful that they have agreed to share their expertise on "staffing for success." READ MORE

Jacqueline Clarke

Many hotel spa operators are facing their first significant economic downturn. The first because many hotel spas are new, and hotel spas were among the pioneers of the new spa industry that has developed in the past decade around the world. How is the spa industry faring? The newness of this industry means there is no directly comparable historical data. Further in a fragmented spa market data is scarce. This article looks at the performance of a mixed bag of broadly comparable businesses, that is beauty and personal care, to give a flavor of the disparate industry. READ MORE

Matthew Rosenberger

Ask most parents of young children (10 and under) where they are spending New Year's Eve and Day and the answer you will most likely hear is, "We'll be at home with the kids". Your marketing team's mission is simple: Change that answer to, "We'll be celebrating at a hotel that has an awesome family New Year's Eve Package-it's our tradition!" Kids get excited about New Years Eve; they can stay up late and celebrate. A well-designed package that includes a celebration earlier in the day for the family, and options later for the parents, will provide families with an exciting way to begin each new year and create tremendous good will for your hotel and brand. READ MORE

Didi Lutz

As the information gatekeepers of your property, your PR team is usually the one who issues news releases, and anything that should become public knowledge. Whether it is an agency or an independent professional, or your own in-house department, it is essential that PR should be notified first of any changes within the property; from something as trivial as a special rate gimmick for one day, to something as serious as ownership change. PR can then strategically respond on behalf of the hotel to the media, the community, and even internally to employees. How do you know if you need PR and why? Read my article and find out if you are in need for a PR presence READ MORE

Lanny Grossman

Each of us as a consumer at one point or another has uttered the phrase "Ok,it's worth it." We have evaluated a situation that required the expenditure of either personal or financial capital and made a judgment call as to the value of what was being spent versus what is being received. When booking hotel or travel packages, travel agents and consumers alike go through that very process. READ MORE

Joshua Miller

Most hotel management principles focus on enhancing revenue and improving efficiency. An assumption that many hoteliers make inaccurately is that all of the revenue they earn actually makes it to the P&L. Most hotels experience revenue slippage due to problems with error and theft. In the major divisions, revenue control practices are put in place to safeguard against these issues, but these are rarely seen or enforced in the minor operating departments. This article will focus on revenue control in the non-core focus areas of the hotel and what you can do to improve it. READ MORE

Gary Henkin

In this day and age, it is ever more important to maximize your spa's opportunities for financial success and a positive bottom line. Consumers are making choices now to consider options outside of hotel spas both for convenience and pocketbook reasons. This is creating more bottom line challenges and stress on spas located within hotels and resorts, particularly if they are located within an urban (as opposed to a resort or "destination") environment. All too often, spas are not giving themselves a chance to produce a positive bottom line by not emphasizing some basic tenets required to drive revenue while cost effectively managing expenses. This article will offer a number of initiatives and approaches to achieve and maximize a positive net operating income for your spa. READ MORE

Coming up in March 1970...