Like most industries, the hotel industry has cycles (seasonal demand, economic up-turns and downturns) and trends (personalization, sustainability, health and wellness, etc.), but from time-to-time there are key events or technologies that transform a trend into a significant evolution. This article provides a brief overview of the flexi-hospitality evolution and its different forms before considering a few common legal considerations. READ MORE

From service and guest experience to the various systems involved, staying ahead and standing the test of time requires a combination of strategic thinking, data-driven insights, and a commitment to excellence. The market demands such tools that showcase early wins, qualitative feedback, and long-term impact that connect brands with demand, offering a cohesive approach that places connectivity at the core while addressing the dynamic needs of guests and clients. READ MORE

The hospitality industry continues to struggle with leadership shortages, leading to burnout, turnover, and operational strain. To stay competitive, hotels must proactively recruit and retain top talent through expanded hiring pipelines, AI-driven recruitment, and leadership development. In this article, three industry experts emphasize that workplace culture and structured training are key to retention-ensuring today's investments in leadership will shape the future of the industry. READ MORE

Training is an important part of the educational process. For hospitality, good training supports and helps new employees, managers and guests see the application of the education process. New concepts, content and analysis techniques can all be part of the training process. This article will review training trends and options, and the methods for optimal learning. READ MORE

The traditional spa amenities are no longer a prerequisite for the provision of wellness. High capital expenditure or disruptive change to a property is not required to provide a heightened, quality wellness experience to a guest. Introducing wellness touch points into non-wellness properties and a better understanding of guests' lifestyles need not be a cost driven exercise with major benefits to both the guest and operator. READ MORE