Right now, at hotel resorts across the country, guests are enjoying the rejuvenating benefits of a spa day. They treat themselves to botanical facials, sip on complimentary beverages and indulge in an aromatherapy massage. But behind the scenes, an attentive spa staff is taking steps to mitigate risk and avoid potential workers' compensation or general liability claims. Spas regularly deal with workers' compensation claims, most often repetitive motion injuries and general liability claims resulting from slip-and-fall accidents. To help mitigate risk in their facilities, there are several best practices spas can put in place. READ MORE

Hotels and resorts have increasingly become targets of terrorist attacks. Ease of access to facilities that are designed to promote welcoming hospitality to its guests and visitors make securing hotels against attacks a difficult challenge. Terrorist regard hotels and resorts as "target-rich" since guests in luxury lodging are typically affluent and potentially politically influential. Recent attacks emphatically demonstrate that today's hotel and resort security systems need to focus not only on petty criminals and intruders bent on theft, vandalism, arson or personal assaults, but must employ cutting edge technology in early threat detection of potential terrorist attacks. READ MORE

Human trafficking is a despicable crime where individuals are forced into commercial sex or labor. It is crime that affects nearly 25 million victims around the world and a crime in which, too often, hotels unknowingly play a part. The privacy offered by hotels is particularly attractive to traffickers and can be a weak spot for hotels. In this article, we look at recent trafficking incidents where hotels were involved, state laws on human trafficking impacting hotels and what hotel operators and staff can do to prevent these incidents or properly identify such a situation should they encounter one. READ MORE

With so many hotel brands in the marketplace, the one distinguishing characteristic is how well these brands create loyalty among their customers. Examine the best ways to build brand loyalty in the hotel industry by first understanding the emotional and rational drivers of hotel bookings. Both factors need to be met to build a sustainable customer base, but how can brands find the balance? Whether it be providing an experience that is more rational-driven or one that is more emotional-driven, explore ways to build experiences around the customer's wants and needs first to ultimately improve brand loyalty. READ MORE

For U.S. hotels, an active shooter situation ranks high on the list of security concerns. And without proper employee training, a hotel has no chance of handling such a situation correctly. Effective training should include local law enforcement, first responders and all employees. It should address real-life scenarios that prepare staff members to respond appropriately. It should include key roles and responsibilities for each division head. And it should include smart prevention strategies. This article walks you through the basics and provides resources hotel general managers can use to develop their own program or enhance their current training. READ MORE