When a service failure leads to a threat of legal action, it does not necessarily mean you have lost a customer. Developing a service recovery plan with your legal counsel may help hotel operators both retain a loyal guest and avoid a lawsuit. Knowing when and where to involve your lawyer is crucial to helping achieve the best outcome. READ MORE

Curious about the latest shifts in travel and what that means for the new year? From microcations to AI-assisted planning, travelers are redefining the experience, seeking curated stays and seamless tech like never before. In this changing landscape, hospitality pros must leverage advanced data and technology to stay ahead. By embracing evolving guest preferences and prioritizing transparency, we can build trust and deliver unforgettable experiences that keep guests returning. READ MORE

Secondary cities are quickly becoming the go-to destinations for meeting planners seeking availability, affordability, and authentic experiences. As major markets face rising demand, these emerging cities offer unique value propositions with lower costs, easy accessibility, and local flavor. Mike Schugt, President of Teneo Hospitality Group, explores the factors driving the rise of secondary cities and their growing role in the meetings industry. READ MORE

Social media is a business tool that is utilized for marketing, promotion, data collection and communication for hospitality businesses and their guests and potential guests. The decision-making for "which platforms?" is key, and social media decisions are pivotal strategic tools. This article will discuss social media trends and tools to support business decisions and the professional team you may need to manage these processes. READ MORE

The Corporate Transparency Act (CTA) is designed to fight illicit activities like money laundering and terrorist financing, but this new law will greatly impact U.S. businesses and their owners, requiring them to consider -- and comply with -- new requirements. Here's an overview of what you should know about the enactment of the CTA. READ MORE