Hotel operations rely on and profit from advanced technologies in areas such as the physical operation of a property, the communication systems we use daily, and in managing hotel operations, everything from staff scheduling and guest reservations to human resources and tracking return on investment. This reliance on technology will continue to grow, driven by our impulse to understand and serve guests in new and better ways, as well as external competitive factors. This article considers what is driving this trend and how we might approach our future in technology. READ MORE

The concept of a revenue productivity engine begins with a theme lifted from W. Timothy Gallwey’s best-selling book, The Inner Game of Tennis. Tennis is not only a game of endurance and skill, but also very much a game of psychology. The same can be said about creating your revenue productivity engine. It’s imperative to understand your revenue psychology—making sure your revenue performance will equal your revenue potential, minus any interferences - before setting out on the journey. Operating in the here-and-now ensures you crystalize your goals throughout the organization. Using an analytics framework is the sure-fire way to instill a culture that operates on data proven by science and reduces overthinking which allows inconsistent judgment to cloud the vision. READ MORE

So do you follow Yogi Bear or Yogi Berra? More than a century ago the French philosopher, Paul Valery, said that “The trouble with our times is that the future is not what it used to be.” His prophecy is truer today than it was then. Spurred on by globalism and technology, we live in a world that is more interconnected and interdependent that ever before. Communities and countries are increasingly dependent on one another and technology allows information to spread throughout the world as fast as fingers can send a text or a tweet. Given this scenario, then, this article will show you which Yogi should be the business Sage for your hotel. READ MORE

In the midst of managing the day-to-day operations, hotel and spa owners and managers must constantly look forward and evaluate how to increase efficiency and profitability. As you balance overseeing current business and forecasting for the future, you are faced with the challenge of considering what changes will bring the most benefit to your organization. For spas, keeping watch of the latest trends in the spa industry and making relevant changes to your facility, treatment menu and customer service practices are important for success. But how do you know which trends and latest innovations will bring that success, and which ones may not be worth their return on investment? READ MORE

In all aspects of the hospitality industry is seems we're always seeking the next big thing to move the revenue needle or racing to be the first to market with the hot trend. With so much media attention on unplugging are we just falling for the next buzzworthy spa marketing tactic? Hardly. For destination spas, the magnitude of this movement is undeniable when you consider the global wellness economy now represents a $3.7 trillion dollar industry. Our guests are walking around with fully charged smartphones but completely depleted health batteries. Before investing in the next buzzworthy trend for your destination spa, consider plugging into the simple art of unplugging. READ MORE