Coaching: A Route for Professional Development and Success

By Susan Tinnish Advisory Group Chair, Vistage | October 07, 2018

Pathways for leadership and professional development have evolved over time in the business world. Once upon a time, the strongest business leaders were perceived to be all knowing and showing any weakness was taboo. However as business increases in complexity and leadership abilities are seen as skills that can be polished, many executives have turned to executive or business coaching to hone their abilities and improve their business results. In its early use, business coaching was targeted at people with toxic behaviors.

Today, most coaching is focused on developing the capabilities of high-potential performers. This evolution is borne out by a Harvard Business Review survey of 140 coaches which found almost half the respondents (coaches) reporting that they are hired primarily to work with executives on the positive side of coaching - developing high-potential talent and facilitating a transition in or up. Another 26% said that they are most often called in to act as a sounding board on organizational dynamics or strategic matters. Relatively few coaches said that organizations often hire them to address abrasive or derailing behaviors.

Like other industries, the hotel industry faces added complexity. Issues like dynamic pricing, more sophisticated marketing tools, brand proliferation, sustainability, managing different generations, talent shortages, the presence of new competitors, new distribution channels, and layering of parties invested in a hotel's success equate to a more challenging environment for hoteliers. Many hoteliers may find that just as a coach improves an athlete's performance, they could benefit from a coach who helps them enhance the skills and resources they need in order to be successful.

Business coaching is the practice of providing support and advice to help business leaders recognize ways in which they can improve the effectiveness of their business. Business coaches work to improve leadership, employee accountability, teamwork, sales, communication, goal setting, strategic planning, execution, cultural transformation and more. Coaching can be provided in a number of formats although it is usually done in a group or one-on-one sessions.

Who Can Benefit from Coaching?

A person can benefit from the services of a business coach, if they:

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Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.