To create unforgettable experiences, event planners turn to hotel event managers skilled in attention to detail and anticipating needs. These managers can turn first-time clients into loyal, repeat customers by offering special touches. Denise Reid, Past President of the Event Service Professionals Association (ESPA), provides key strategies to help hotel event managers deliver exceptional service and ensure event planners return for future events. READ MORE

From advanced phishing attacks to deepfakes, ransomware diversification, bogus booking sites, and more, the cybersecurity landscape continues to change and hotels remain a top target. While companies are fighting back, threats still loom ahead for hoteliers. This article provides an overview of cybersecurity threats on the horizon for 2025 and provides strategies hotels can use to better protect themselves and their guests. READ MORE

Carol Leaman, CEO and co-founder of Axonify, explores three crucial L&D trends that are expected to shape the hospitality industry in 2025. She shares how staying ahead of the curve can help hoteliers and food service leaders empower associates and managers to create moments of delight for guests, improve operational efficiency and drive business success. READ MORE

Psychology of Pricing: How Perceptions Impact Hotel Pricing Strategies This article explores the psychology of pricing in the hospitality industry, highlighting factors such as customer perceptions, dynamic pricing, personalization, and ethical considerations. It emphasizes the importance of transparency and trust, illustrating how hotels can balance profitability with fair pricing to enhance guest satisfaction and loyalty while maximizing revenue through strategic pricing practices. READ MORE

The hospitality industry relies so heavily on its people, but how much do businesses really know about what workers are thinking and feeling? SafetyCulture's 'Feedback from the Field' study sheds light on a range of topics from job satisfaction, skills and labor, to tools, IT systems and AI. The results could be a wake-up call for those in management. READ MORE