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Kenneth Heymann

Managing Change addresses the essential steps in establishing and managing a change process. The article starts with a discussion about why organizations pursue change and what they need to do to prepare a change process. It then walks through key steps and pitfalls to describe the process, essential roles of participants and key considerations to achieve success. READ MORE

Troy Dixon

Troy Dixon, General Manager at Central Station Memphis, explores the multifaceted charm of adaptive reuse hotels in this thought-provoking piece. By seamlessly blending historical authenticity with contemporary comfort, these hotels offer travelers a unique and immersive experience. The intersection of travel and history becomes a tangible reality, allowing guests to stay in transformed spaces and partake in the rich narratives embedded within the walls. READ MORE

Wendy Hansen

No longer a trend, branded residences are an important component of nearly every new luxury hotel development. To ensure a successful project from the outset, it is important to understand and plan for the structure that defines the relationship between the hotel and residences. This article discusses key legal considerations in the lifecycle of a hotel and branded residential development – from the initial framework, to operations and termination. READ MORE

Peter Dougherty

In the aftermath of another enchanting holiday season, Lightspeed's Peter Dougherty dissects the trends that illuminated the hospitality scene during moments of celebration and explores how these trends shape the future of hospitality. Indulgence takes center stage as premium ingredients such as caviar, lobster, and steak surge, signaling a cultural shift towards elevated, experiential dining during celebrations. READ MORE

Terrie O'Hanlon

Technology plays a critical role in ensuring properties can delight guests. The integration of technology across the property allows staff to offer an exceptionally customized stay that maximizes Return On Experience (ROE). The 'High 5 of High Return Hospitality' are five outcomes properties need to focus on achieving to ensure their technology is empowering their staff to create personalized, zero-disappointment guest experiences that maximize ROE. READ MORE

Kasia Russell

The benefits of a large hotel management company may seem obvious. However, when choosing a management company for your hotel, consider looking beyond the obvious and evaluating whether a more personalized and strategic approach is appropriate for your hotel investment goals. This article outlines the benefits of selecting a small hotel management company for the day-to-day operation of your hotel. READ MORE

Alexandra Mason

Human Resources and training director Alexandra Mason shares how South Shore YMCA transformed their L&D program with a game-based training and simulations platform. The transformation enabled her team to plan and create content more strategically and efficiently and unite a diverse workforce across a wide range of disciplines around the core mission of the Y. READ MORE

Cara Silletto

Why are employees unable to solve problems quickly and effectively today? In this article, discover why critical thinking has declined in recent years and how to revitalize it within your organization. Learn proven techniques to cultivate this essential skillset in your executives, property managers, and front-line staff. You can empower your team to tackle challenges with confidence, creativity, and innovation. READ MORE

David Sherwyn

In 1977 the Supreme Court held that employers' obligations to accommodate religion was so limited that anything that more than a de minimis effect on the business was an undue hardship and need not be provided. Under the new retroactive law, employers must provide accommodations unless there is a substantial cost. It will take decades for courts to provide guidance on what is "substantial." READ MORE

Stephanie Smith

Stephanie Smith emphasizes the challenge of maximizing revenue through online presence for hotel owners and operators. She discusses the complex landscape of online touchpoints influencing guests' booking decisions, including OTAs, social media, and Google. Stephanie highlights the need for a strategic approach, focusing on understanding market gaps, defining tactics aligned with hotel strengths, and addressing issues at different stages of the customer journey. READ MORE

Terri McCollin

In today's dynamic digital landscape, travel and hospitality PR professionals have a rapidly diminishing role. In their place: communications experts applying their storytelling abilities to help shape marketing strategies and create more effective brand campaigns. Collaboration with marketing teams is no longer enough; publicists should be transitioning to a fully integrated approach - and they are already equipped to do so. READ MORE

Frank Speranza

There is a lot that goes into hiring the best leaders, but often the vision gets cloudy when you are under stress to achieve results that include taking care of shareholders, guests, and other staff members. Learn how to stay focused and keep your eyes on the process that will help you secure covenantal leaders for your organization both now and for its future. READ MORE

Kai Urban

In the world of the hospitality industry, creating a memorable stay for guests is top of mind and often delivered through incredible culinary experiences, coupled with the service provided by dedicated team members. At Hilton Anaheim, guests are provided with a culinary journey at MIX Restaurant that focuses on the right ambiance, operational efficiency and by understanding the audience. READ MORE

Lindsay Taylor

Hotels have fallen behind other sectors in terms of managing their negative environmental impact. New data reveals that far from improving their carbon footprint, hotels are increasing their energy consumption. To avoid regulatory scrutiny, reputational damage and a long-term decline in profits, it is time for hotels to take sustainability seriously if they are to retain customers. READ MORE

Chintan Dadhich

Exceptional guest service is hospitality's cornerstone, enhancing core values and overall experiences. From pre-arrival to check-in, in-room comfort, dining, and technology integration, a friendly team is pivotal. Substantial personal assistance fosters post-stay feedback, driving continuous improvement for enduring guest satisfaction and loyalty. The quest is to discover impactful strategies for the best guest experience-let's explore. READ MORE

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