Gaining insights from attending travel and hospitality conferences around the world, this article's author delves into the latest innovations, business development opportunities, and challenges in the Generative Artificial Intelligence space, particularly in the travel and hospitality industry. This article offers a new take on personalization and how we can prepare for the complex road ahead. READ MORE

Retaliation claims are some of the most common claims brought against employers before governmental agencies and in the civil court system. This article illustrates how employers can best protect against these claims. It will cover what "retaliation" is under the law, the limited protection "at-will" employment provides, and the importance of having legitimate, non-retaliatory, and well-documented reasons for adverse actions, including termination. READ MORE

Designing a diverse portfolio of hotels presents a number of unique challenges but also offers the opportunity to approach each project with foundational principles of smart sustainability, smart design and smart teams. Whether it be a renovation or new build project, a select service hotel or luxury resort, a branded property or independent boutique hotel, using these foundational principles as a guide will always yield the best results. READ MORE

Sustainability has become integral to the hospitality experience, influenced by environmentally conscious guests whose preferences shape hotel operations and strategies. Implementing sustainable best practices involves reducing carbon footprints, investing in renewable energy, and engaging with local communities. Sustainable initiatives not only attract eco-conscious guests but also lead to long-term cost savings and compliance with regulations. READ MORE

In Cemex Construction Materials Pacific, LLC, 372 NLRB No. 130 (2023), the National Labor Relations Board (the NLRB or the Board) materially changed how unions organize in the United States. This article will assess how the organizing playing field has changed for unions and employers, including in the hospitality industry and why it is likely the most consequential decision from the NLRB in at least 50 years. READ MORE

There is a lot that goes into hiring the best leaders, but often the vision gets cloudy when you are under stress to achieve results. Learn how to stay focused on the process that will help you secure covenantal leaders. This article, along with the February 2024 article on the same, as well as the series to follow quarterly, is intended for leaders in hospitality making hiring decisions. READ MORE

Sustainability has become of increasing importance across all industries; however, hospitality has lagged in adoption of sustainable practices - much of which could be due to a lack of awareness around the industry's negative environmental impact, as well as the innovative solutions at our fingertips to make a real difference. By marrying sustainability and innovation, hotels can completely transform operations and the guest experience. READ MORE

Discover how AI is revolutionizing the travel industry, offering personalized experiences and driving revenue growth. From natural language queries to predictive analytics, explore how marketers leverage AI for optimized interactions. Dive into Google's Performance Max and other AI-driven strategies shaping the future of travel. Embrace AI now to unlock transformative possibilities and reshape the industry. Read more in the full article. READ MORE

F&B innovation is crucial in the ever-evolving hospitality industry. To maximize profit, hotels need to understand their audience, embrace local culinary traditions, prioritize sustainability, collaborate with industry experts, and establish a strong online presence. By staying true to their brand identity and offering unique dining experiences, hotels can attract and retain customers while adapting to trends for long-term success. READ MORE

A centralized talent sourcing program can revolutionize hiring in the hospitality sector by tackling staffing issues with enhanced speed, cost-efficiency, and consistency. Leveraging technology and automation, hotel companies can streamline recruitment, reduce expenses, and guarantee a uniform experience for candidates, markedly improving operational performance and establishing new benchmarks for talent acquisition and hiring within the hotel industry. READ MORE

Hotel companies are starting to embrace new technologies based on advanced sleep science to optimize the delivery of the hospitality industry's most essential service, a good night's sleep. New technologies being implemented in hotel and resort properties include climate-controlled smart beds, circadian lighting, sleep-tracking devices, pioneering aromatherapy, innovative acoustics, and recent AI applications to sleep-lab analyses. READ MORE

How can hoteliers use the formula of GRWM videos and other TikTok trends to get attention for their brands? GRWMs, walk and talks, and in-the-car videos are all great ways for hoteliers to showcase their properties through authenticity and movement. These trends of TikTok already keep social media viewers entertained, informed, and attentive, and that same level of attention can be earned by hotel brands. READ MORE

The press release is one of the least effective public relations tools in a marketer's toolkit, and marketers should adopt new, more effective tactics to secure media coverage. This article will give you two actionable ways to increase your media coverage without using the overused, often abused press release, resulting in an increase in your visibility to and credibility with potential hotel clients. READ MORE

Collaboration among top leaders is the (often overlooked) cornerstone of effective employee retention strategies. But individual teams and departments can only be as mission-minded and priority-driven as the top level above them. But how do you get your leaders on the same page? Read more to learn practical strategies that will help leaders align their perspectives, pool their insights, and collectively identify a shared vision for improving employee retention. READ MORE

Hospitality can wield great influence over our guests' wellness given the increasing demand for access to wellness during travel and the importance of maintaining a wellness lifestyle. The provision of information, supporting and encouraging new wellness behaviours is key. Simon Saunders, VP of Strategic Health & Wellness for RLA Global explores guest expectations, the how's and why's of promoting, influencing, and educating guests' wellness. READ MORE