In an industry where luxury and comfort are often the principal offerings, hospitality is now witnessing a paradigm shift as customers increasingly seek purpose-driven brands and experiences that improve society. Today, social purpose is not just a trend but a core component of driving positive customer engagement. But what does this shift towards purpose mean for hospitality executives and marketers? READ MORE
HOTEL BUSINESS REVIEW
LIBRARY ARCHIVES: Search for articles here
Architectural design is an inherently personal journey that looks to the past and endeavors to envision the future. It requires crunching on the myriad of programmatic parameters and contextual limits of a predetermined brief. We avail ourselves of hard-won skills, technology, and tools fundamental to our quest. How can we make Generative AI a valuable tool in our creative process? READ MORE
The hotel industry is constantly in flux with the ever-changing needs and desires of guests, advancements towards smart technology and transformations in our world. This article explores how efforts towards sustainability lead the way in establishing a new operational landscape, as hospitality as a whole makes a global concerted effort to help our environment, and that working collaboratively is essential. READ MORE
Discover the future of hospitality marketing in 2024 with four compelling trends that seamlessly blend industry initiatives and guest interests. Uncover how hotels are set to redefine the guest experience by collaborating with local businesses, offering unique, culturally enriching adventures. Embrace innovation and authenticity, as 2024 promises a transformative era in hospitality marketing, catering to the evolving preferences of discerning travelers. READ MORE
- Guest Service / Customer Experience Mgmt
- That One Thing: Frequent Travelers' Value-Driven Amenity Asks
Global consumer preferences and values are shifting to be more deliberate. Travelers are interested in sustainable options that connect them to the destination and would prefer a few high-quality purchases instead of a larger quantity of lower quality options. Savvy hoteliers can tailor their amenities and service options to fit the current values of leisure and business travelers. READ MORE
Hoteliers may see an increase in available capital in 2024, much of it from private credit lenders. Lenders can channel new originations towards hotels due to the advantageous cap rates and continued robust operating performance. In this setting, hoteliers should consider exploring tailored, alternative financing options. Regarding term loans, as banks pull back, CMBS is still a viable option. READ MORE
- Human Resources, Recruitment & Training
- The Legal Tightrope: Navigating Employee Social Media Use in the Workplace
In today's interconnected world, social media is integral in our daily lives, transforming communication and impacting the workplace. Employees now use social media platforms for sharing thoughts, engaging with colleagues and even representing their employers. This article explores the legal implications of employees' use of social media, addressing issues such as privacy, free speech, harassment and intellectual property rights. READ MORE
Explore the transformative impact of IoT integration, omnichannel experiences, and data analytics, which promise to redefine the hospitality customer journey. From high-tech, low-touch solutions to unbundled packages and maximized data utilization, discover the innovative trends that will continue to shape the industry in 2024. Embrace the digital revolution and stay ahead by providing unparalleled personalization, efficiency, and technological innovation. READ MORE
In a highly competitive industry with quickly evolving technology and heightened consumer expectations, hotels need to go above and beyond to stand out. Hyper-personalization is a targeted approach to marketing that creates a deeper emotional connection and increases conversions, making it an operational imperative for 2024 and beyond. This article will explain how to implement hyper-personalization at your property today. READ MORE
Hospitality is a fast-paced, multifaceted industry, which means staying relevant requires agile responses to external changes. The solution lies in a multi-disciplinary approach to problem-solving that fosters collaboration between all departments. This approach is vital for finding creative solutions to various issues or opportunities, optimizing operational processes, and leveraging departmental strengths for effective decision-making in the face of industry disruptions. READ MORE
Hospitality and tourism is a broad and diverse sector of internships and jobs: full-time and part- time throughout service sectors. This article will discuss where career pathways are heading and the opportunities for beginning a successful career. The article will also note career pathways planning, and the resources available for both individuals planning their careers and employers looking to optimize their workforce. READ MORE
A job description is one of the most underrated weapons in an employer's arsenal. A well-crafted job description can outline expectations, confirm employee job duties, and provide defenses to a myriad of employment lawsuits. Not only can job descriptions be a tool for compliance with laws, but they can also be a cornerstone of performance evaluations for purposes of effectively managing problem employees. READ MORE
- Condo Hotels
- Condo Hotel Developments and Hotels With Residential Rental Programs Are Fraught With Complexity
Due to the challenges of traditional hotel development, developers are increasingly turning to condo hotels. Success requires careful negotiation of terms and cost allocations, as well as an understanding of the legal and physical nuances involved. Market analysis adds another layer of complexity, requiring a well-structured strategy that can deliver both short-term returns and a lasting residual income stream. READ MORE
Savvy F&B operators and marketers are redefining dining experiences in the wake of ever-changing guest wants and rising food costs. This isn't just about serving meals, it's about creating stories, carving out unique spaces, and building fruitful partnerships. In "Raising The Bar In Hotel F&B," Amy Draheim showcases how to transition hotel F&B outlets from routine offerings into dynamic, revenue-generating bars and restaurants. READ MORE
Harnessing the power of modernity can unlock the hidden potential of historical sites, transforming them into hubs of communal engagement. Resort operators can use contemporary architectural design and tech tools, such as artificial intelligence and augmented reality, while striking a balance between preserving heritage and remaining relevant. Here are some examples of how to do it right. READ MORE
Recent Features ...
December 2023
Hotel Law: Forever Evolving
November 2023
Architecture & Design: Work from Anywhere
October 2023
Hotel Revenue Management: The Age of Big Data
September 2023
Hotel Group Meetings: One Event, Two Experiences
August 2023