This article explores the integration of advanced guest service robots in hospitality, highlighting their role in enhancing operational efficiency and guest satisfaction. It covers the pros and cons of robotic technology, including 24/7 assistance and high initial costs, and examines Brick Hospitality's experience to stress the balance between innovation and personalized service, urging hoteliers to stay updated on tech trends for a competitive edge. READ MORE

This article covers the rapid transformation of the hospitality industry through tech advancements, enhancing operations, workforce management, and guest experiences. Key trends include AI for real-time analytics and personalized services, automated workforce management for flexible scheduling, mobile integration for seamless communication, and smart operations for sustainability and efficiency. Embracing these technologies helps hotels lead the market, boosting ROI and guest satisfaction. READ MORE

Communication silos are common in businesses in the hospitality sector because of factors such as geography, hierarchy, and technology. While there are solutions to overcome these communication challenges, businesses may face some obstacles to adopting these solutions. By understanding and overcoming these obstacles, businesses can reap benefits in organizational productivity, employee culture, and the guest experience. READ MORE

Workplaces haven't changed dramatically in the last few years, but leadership needs to adapt to the evolution. A new California law may install changes for many hospitality companies. But even if it doesn't pass, leaders must reevaluate policies, catch up to the times, and ensure that remote work doesn't mean working 24/7 for employees. READ MORE

Because the hospitality sector is characterized by irregular hours and a diverse range of job roles, hotel owners and operators are subject to greater legal and financial risks. Private lawsuits against employers have spiked in recent year, especially related to wage and hour violations. This article explores problems hotels encounter in adhering to these regulations, potential consequences of non-compliance, and recommendations to best address risk. READ MORE