The arrival experience is a guest's first interaction with the hotel's architecture, its ambience, and its staff and sets up expectations for the remainder of their stay. The quality of the arrival experience can create a lasting impression that influences a guest's perception of the essential quality level of all aspects of the hospitality offering. READ MORE

It's become increasingly clear that wellness-minded asset types will become a new class of properties in the market. While these aren't new, they often include distinct property features that require reconsidering the conventional framework of financing, valuation methodologies, CAP rate averages, and WACC factors. This article describes an outlook for this new asset class to help identify and unlock wellness and sustainability in hospitality finance. READ MORE

In the highly competitive hospitality industry, hotel amenities play a crucial role in shaping the guest experience. They are not just mere add-ons but integral components that can elevate a guest's stay from satisfactory to exceptional. Amenities serve as a key differentiator and can significantly impact a hotel's reputation, guest satisfaction, loyalty and overall business success. READ MORE

This article explores global and cultural connectivity in the hospitality industry, through topics such as regenerative tourism, the rise of the Alpha generation and Chillventures, or travel opportunities to unplug from modern life. Some of these ideas are contextual, while others have distinct implications for the visioning and design of hotels and resorts at the highest level around the world. READ MORE

Discover how effective leadership can transform your hotel's performance and employee retention. This article, complete with a quiz to assess your managers' skills, highlights the importance of communication, feedback, team building, and emotional intelligence. Learn why investing in leadership training offers a substantial ROI - leading to a happier, more efficient workforce and enhanced guest satisfaction. READ MORE