The hospitality industry is famous for its ability to create special experiences through exceptional customer service. From the ability to guess a guest's favorite drink order to anticipating their need for extra towels, personalization has been the foundation of creating lasting memories since forever. However, as technology continues to advance, today's consumers are looking for a deeper level of customization in their hospitality experiences. READ MORE

Explore the dynamic future of the hospitality industry as it adapts to new consumer demands, integrates cutting-edge technologies, and emphasizes sustainable practices. This informative article highlights key trends like digital evolution and experiential travel, providing a roadmap for resilience and growth. It offers valuable insights for professionals navigating these transformative changes in an evolving landscape. READ MORE

Guests hold high expectations for their stay. Negative experiences result in the erosion of guest loyalty, negative reviews, and unfavorable social posts, that damage business. The goal is to deliver zero disappointment experiences that delight guests. With the help of technology, staff can enhance guest experiences at six critical stages of the customer journey to ensure they're turning potential critics into champions of the hotel. READ MORE

What is leadership? Leadership is a term used frequently and applied to multiple scenarios, but would we know leadership if we saw it? This article reviews the definitions of leadership and types of leadership, servant leadership for example, plus leadership traits, and skills. This article will also discuss leadership education and self-assessment, highlighting leadership metrics. READ MORE

The article explores how the U.S. economy, particularly professional sports, thrives despite challenges like labor shortages and inflation, using data science effectively. It contrasts sports with other sectors facing decline, suggesting hospitality could learn from sports successful human capital management and technological integration. The piece highlights sports strategic use of AI and data analytics as models for other industries. READ MORE