When preparing for the high season, there are several key phases an employer must take to ensure successful guest service delivery. The associate journey for your high season employees is abbreviated and, therefore, you must make an immediate, effective impact. Everything starts with efficient efforts at attraction, hiring/on-boarding, effective training and appropriate off-boarding. Every stage is critical for the guest's optimal experience. READ MORE

With the ever- changing competitive landscape Hoteliers have had to become more creative and adept at driving occupancy. In markets where new competition is plentiful many of us have had to step up our game to hold onto or grow share. Let's take a closer look at a few ways to drive more share and crush the competition. READ MORE

The hospitality industry services clients of diverse cultures and backgrounds across the world. Promoting, building, and nurturing a diverse and inclusive environment for employees and clients in the industry is crucial. To build this type of environment, industry leaders must be committed to the mission of creating and nurturing a diverse and inclusive culture in their organization to successfully service their diverse client base. READ MORE

Regulatory and economic imperatives are pushing the hospitality industry to be more sustainable. However, outdated and time-consuming data management practices around sustainability hinder hotels' ability to pursue this goal. In this article, we explore how hotels can utilize a sustainability management hub to make more informed decisions about their green initiatives, drastically improve communication about their sustainability between stakeholders and gain a competitive advantage in the market. READ MORE

The hospitality industry has a history of entrepreneurism. The food and beverage industry has independent restaurants across the country, many of the of restaurants in the United States are independent. On the lodging side less are independent due to a shift to franchising. This article will focus on hospitality and tourism entrepreneurism featuring ideas, and skill sets. READ MORE