A bottom-line focus requires a hotel's operating team to have a skill set comparable to that of its revenue managers. But while many revenue managers rely on yield management systems to simplify complex calculations and tasks, few operators take similar advantage of advanced labor management technology that can help optimize both labor costs and service performance. Today's sophisticated LMS solutions are the key to driving bottom-line results while preserving market share. READ MORE

Literally millions of mobile apps compete for consumers' time, attention and phone space. Hotel apps are largely unsuccessful in breaking through the noise and engaging with guests in an authentic way; yet, hotel brands continue to spend excessive budget and effort on creating newer, flashier mobile apps in the hopes of sparking customer interest. A new paradigm - one where hotels create mobile solutions aligned with how travelers actually use their mobile devices - provides an alternative. Welcome to the post-app economy: it's simpler, smarter and more effective guest communication. READ MORE

There is a direct correlation between pay and declining unemployment. Many employers make the mistake of chasing the changing climate with money. The Service Companies has found this to be a negative practice as it lowers our margins and reduces our ability to adjust as market conditions fluctuate. The position we find that works best is using a multi-tiered approach to recruiting and retaining talent. This strategy allows us to find ways to enhance our offerings with other methods than through straight compensation. READ MORE

Historically, tattoos were associated with sailors, bikers and perhaps criminals. This is not the case any longer. Like many other factors, tattoos and body piercings are in the middle of a generational divide. Some argue that each tattoo has a personal meaning and that tattoos are considered expressions of identity. Others note that many people have tattoos that will never be seen so there is no harm. From a business perspective, the employer must consider if their business will lose out on great employees if they have policies against hiring people with tattoos etc.? Can an employer afford to exclude these people from their talent pool? READ MORE

Millennials will make up 50% of our workforce within the next several years. Our hiring managers need to understand how to attract, develop, and retain this new talent. Methods are changing and we must change with them to attract the best of the best. To hire and retain the Millennial who has the core competencies and values that "fit" with the job, most organizations and managers must shift how they interview and engage employees. They also need to consider what strong Millennial candidates look for in an employer and what their organization has to offer. READ MORE