Discover how effective leadership can transform your hotel's performance and employee retention. This article, complete with a quiz to assess your managers' skills, highlights the importance of communication, feedback, team building, and emotional intelligence. Learn why investing in leadership training offers a substantial ROI - leading to a happier, more efficient workforce and enhanced guest satisfaction. READ MORE

Since 1824, The Shelbourne has been a warm and inviting jewel of hospitality and the setting for some of the most dramatic cultural and political moments in Irish history. Beloved by guests and locals as "Ireland's living room," it has always reflected the spirit of the city around it, playing a significant role in the literary, social, political, culinary and artistic traditions of Irish society. READ MORE

U.S. hoteliers have navigated significant challenges in a post-pandemic world, including 11 rate hikes, fluctuating capital markets, and labor shortages. Despite these hurdles and geopolitical conflicts, the hospitality industry shows resilience. Markets are nearing or surpassing 2019 performance levels, with forecasted growth in ADR and RevPar for 2024. However, access to capital and evolving underwriting standards remain critical concerns. READ MORE

This article outlines the various pathways a hotel employee can take to gain permanent residence status in the United States. It provides essential context and guidance on navigating the complex immigration process, helping hotel employees understand all of their options, from work visas to green cards, ensuring a smoother transition to a permanent residence status. READ MORE

Online channels are transforming brand-customer relationships, creating differentiated ways to foster loyalty and provide personalized experiences. Customer engagement is a multifaceted concept that represents the two-way relationship between a brand and its customers. This article explores how social media, brand communities and influencer partnerships influence customer engagement. It also highlights the opportunities and challenges online channels present in fostering meaningful, lasting customer relationships. READ MORE