Conducting an effective performance review is one of the most important jobs a manager has. All employees want to know how they are doing. Yet many organizations treat performance reviews as once a year task focusing on employee raises. This article discusses the important steps to prepare and conduct a review while highlighting the need to diminish emphasizing pay and enhancing the focus on performance. READ MORE

This article explores the unique cybersecurity challenges faced by hotels, including managing a diverse technology ecosystem, high staff turnover, reliance on third-party vendors, and budget constraints. It emphasizes the importance of comprehensive security measures, regular employee training, robust access controls, and proactive vendor management to protect against cyber threats. READ MORE

Recruiting and building teams in a post-COVID environment has been a challenge, but it is possible and is a requirement for companies and properties to excel, especially in hospitality. Through the shaping of management training and the recruiting of team members with specific traits that complement culture, the re-building of amazing teams possible. It is, however, an investment that takes culture, energy, and commitment. READ MORE

Consider providing your newest generation of hotel guests an experience that nourishes their mind, body, and spirit and highlighting those wellness amenities pre-arrival. Market your local cuisine, fitness facilities, relaxation areas and premium bedding, meditation sessions and inspirational reading. Ensure guests check out feeling rested, re-energized, balanced, and healthier overall after partaking in your hotel's holistic wellness approach. READ MORE

On April 23, 2024, the FTC enacted a groundbreaking rule banning non-compete agreements across all industries in the United States. This landmark decision, which the FTC claims is aimed at promoting labor market mobility and preventing unfair restrictions on employees, has significant implications for the hospitality industry as it has traditionally relied on non-compete agreements to protect proprietary information, customer relationships and investments in employee training. READ MORE