A job description is one of the most underrated weapons in an employer's arsenal. A well-crafted job description can outline expectations, confirm employee job duties, and provide defenses to a myriad of employment lawsuits. Not only can job descriptions be a tool for compliance with laws, but they can also be a cornerstone of performance evaluations for purposes of effectively managing problem employees. READ MORE

Savvy F&B operators and marketers are redefining dining experiences in the wake of ever-changing guest wants and rising food costs. This isn't just about serving meals, it's about creating stories, carving out unique spaces, and building fruitful partnerships. In "Raising The Bar In Hotel F&B," Amy Draheim showcases how to transition hotel F&B outlets from routine offerings into dynamic, revenue-generating bars and restaurants. READ MORE

Harnessing the power of modernity can unlock the hidden potential of historical sites, transforming them into hubs of communal engagement. Resort operators can use contemporary architectural design and tech tools, such as artificial intelligence and augmented reality, while striking a balance between preserving heritage and remaining relevant. Here are some examples of how to do it right. READ MORE

What is hospitality? Time to rethink? The author discusses the various components that make up a hospitality experience. With this clarification, it is possible to think creatively about the inclusion or non-inclusion of various components in the development of hospitality experiences. The intention of this article is to motivate strategic reevaluation and creative redesign of existing services given the opportunities that advances in technology provide hospitality professionals. READ MORE

Artificial intelligence and robotics are transforming entire industries. But without Responsible AI, utopia can easily turn into dystopia. Travel and hospitality executives should create a new international organization to establish an agreed upon terminology, development guardrails, auditing standards and compliance systems for the responsible development and release of generative artificial intelligence. READ MORE