Burnout and the resulting turnover of hotel employees is the highest of any industry. To effectively reduce the rate of employee burnout in the hospitality industry, it is important for general mangers to make a commitment to help their employees develop ways to minimize workplace and personal stress on a daily basis. An organization's EAP is proven to be an effective resource for managers and employees alike. READ MORE

With non-traditional workweeks, night shifts, and difficult guests, hotel employees have very taxing jobs. On top of that, the demanding responsibilities and long hours often lead to the condition known as "burnout". Often hotel executives think of this state as irreparable, however wise hospitality leaders know that they can help the employee and retain a valued team member with a few very strategic moves. READ MORE

In today's career-driven hospitality industry culture, with managers and staff devoting an inordinate amount of time to the job, there is need to hit the pause button and think about how to better understand and manage work-life balance issues. Finding solutions to achieve a more productive workforce is an ongoing process. Striking this better balance is the challenge hoteliers face. In this article, the author takes us on his quest to tackle and deal with important issues we all need to need to recognize, embrace and integrate into daily practice. How is your organization dealing with work-life issues? READ MORE

The term “engagement” is so overused these days that it has nearly become a cliche. However, internal initiatives to engage and develop team members often remain under-invested and misunderstood by organizations large and small. Here's what we know: studies show that actively engaged stakeholders generate the greatest levels of customer satisfaction and these higher levels of satisfaction directly impact business profitability. Considering that it costs significantly more money and resources to onboard a new employee or brand representative than it does to keep a valued team member, it makes undeniable financial sense to find ways to capture both the hearts and minds of your people. READ MORE

Burn-out is a common risk for all employees. People who feel that they are reaching burn-out levels are often employees whose commitment to their roles is unquestioned. They are the 'go-to' employees and managers, constantly putting out fires and ensuring that the team's performance is at its best. In the hospitality sector, the need for immediate response to ensure customer satisfaction is intense. Managers have to think quickly on their feet, and often are so busy solving problems, that they barely have time to work on initiatives that require more strategic thinking and planning. So what can a manager do to decrease the likelihood of burning-out? READ MORE